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# Service Technician I - IT Help Desk

- **Company:** MAXORPLUS, LTD
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0 - $50,960.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Control Objectives for Information and Related Technology (COBIT), Computer Maintenance, Desktop Computing, Peripherals, Bug Reporting, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=682e72cedfd0cf51

## About the Role

* High School graduation or equivalent is required
 * Bachelor's Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred

Experience:

 * 1-2 years PC maintenance/repair, application software support
 * Knowledge of Microsoft Office software products required
 * Software and hardware certifications a plus
 * Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
 * Retail pharmacy operations desirable
 * Experience working in a corporate business environment desirable

Knowledge, Skills and Abilities:

 * Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals.
 * Knowledge of a wide range of computer systems software, applications, hardware, and communications.
 * Ability to simultaneously coordinate and complete multiple projects.
 * Knowledge of advanced computer-troubleshooting techniques.
 * Ability to diagnose the nature and extent of a wide range of computer problems.
 * Ability to install and configure computer systems, hardware, and peripherals.
 * Ability to make administrative/procedural decisions and judgments.
 * Knowledge of customer service standards and procedures.
 * Demonstrated leadership potential.
 * Demonstrated ability to be self-motivated with a positive attitude.
 * Demonstrated ability to mentor co-workers to help the team succeed.

## Description

The IT Service Technician uses specialized knowledge & skills to perform hardware support and repairs for user departments across the company. The IT Service Technician resolves hardware, software, and communication problems/conflicts/defects., 10am-7pm CST shift

 * Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems
 * Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals
 * Provide advanced hardware technical assistance and support
 * Troubleshoot and resolve system hardware, software, and communications failures and conflicts
 * Install, integrate, and configure new computer systems and hardware for users
 * Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures
 * Review, prioritize, and process problem reports; document the progress of projects.
 * Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing
 * Assist in multiple audits: Quarterly system access, software, licensing
 * Maintain a high-level quality of customer service standards in dealing with and responding to questions.
 * Perform other job-related duties as assigned.
 * Follow Procedures for call length, and escalation process
 * Resolve Tickets to meet set SLA's


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