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# System / Network Technician

- **Company:** Custom Computer Specialists
- **Location:** New York, NY, United States
- **Salary:** $45,000.0 - $53,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Connections, Software Engineering, Wireless Networks, Connectivity Problems, Wireless Devices, Wired Networks, Network Support, Laptops
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e93bf945e5407d3

## About the Role

* Experience in hardware and network support.
 * Strong troubleshooting experience with desktops, laptops, and network-connected devices.
 * Understanding of wireless networking and wireless device connectivity.
 * Experience troubleshooting wired and wireless network issues.
 * Strong customer service and interpersonal communication skills.
 * Ability to accurately document technical issues and resolutions.
 * Excellent organizational and time management skills.
 * Ability to work independently and remain active throughout campus environments.
 * Strong work ethic and attention to detail. Proficiency with Microsoft Office Suite in both Windows and Mac environments.

Preferred Qualifications:

 * CompTIA Network+ Certification.
 * CCNA Certification.
 * Experience working in healthcare, higher education, or research environments.

## Description

We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network initiatives within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.
The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service., * Conduct wired network surveys and document workstation environments across campus.

 * Support migration of desktops, laptops, and network-connected devices.
 * Perform wireless surveys and assist with wireless connectivity troubleshooting.
 * Provide post-migration technical support to staff and administrators.
 * Diagnose, document, and resolve hardware, software, and network-related issues.
 * Troubleshoot wired and wireless network access and connectivity problems.
 * Monitor, manage, and update tickets within the ticketing system.
 * Provide in-person deskside support for hardware and software issues.
 * Follow up on completed tickets to ensure customer satisfaction.
 * Support Microsoft Office applications in both Windows and Mac environments.
 * Build positive relationships with end users while delivering white-glove support.
 * Maintain professionalism when supporting frustrated or escalated users.
 * Participate in campus-wide walkthroughs, surveys, and migration activities. Perform additional job-related duties as assigned.


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