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# IT Support Specialist

- **Company:** GREENE TECHNOLOGIES, LLC
- **Location:** Colorado Springs, CO, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Human-Computer Interaction, Software Systems, Office365, Software Security, Information Technology, Laptops
- **Published:** July 12, 2026
- **Apply:** https://www.careerjet.com/jobad/us668fc87d78b7a4396f91356643793da9

## About the Role

* Technical or vocational school education or equivalent information technology experience
 * 3 to 5 years experience

Experience in deployment and/or integration of IT solutions
Preferred experience working with business software in a construction environment
Ability to translate business needs into deployable software solutions
Knowledge Skills, and Abilities
Customer service - must be able to listen to the needs of the company to best implement feature
Willingness to learn new technologies
A desire to be an expert on a rapid timetable
Ability to explain your findings in a concise, actionable manner
Ability to learn new skills and information sets quickly
Exceptional communication skills (verbal and written)
Ability to identify, analyze, and create consumable documentation and training
O365 Skills
Dell Latitude Laptops
Apple iPhones / iPads
Construction industry experience a plus
Viewpoint Vista a plus
Viewpoint Field Time a plus

## Description

The initial point of contact for customers regarding IT issues. Responsible for triaging (help tickets/requests) and, based upon specific criteria, processes, and procedures, forwards to appropriate technical experts if needed.
Provides technical advice and guidance relative to problems involving user interface, browser, hardware, mobile devices and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms.
Your responsibilities will also include creating documentation on how Guarantee uses the software and training users.
Your Impact:

 * Help-desk triage of incoming calls/tickets for the Western Region
 * Performs Tier 1 and higher issue resolution for incoming help requests from end users, including installing and upgrading software and installing hardware
 * Performs End User application security access maintenance.
 * Ensures continuous customer support and contact with customers.
 * Consults with vendors on resolutions to identified issues.
 * Provide configuration, maintenance and support of mobile devices.
 * Provide configuration, maintenance and support of laptops and other related hardware.
 * Deployment tasks: Desktop deployment, user creation, Teams rooms, mobile devices, etc. Working with end users to ensure features are understood. Training new users on software application
 * Overflow for Western Region Help Desk
 * On-going Training


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