> Markdown version of [/jobs/ext/1250184-field-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/1250184-field-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Technical Support Analyst - **Company:** American Red Cross - **Location:** Nashville, TN, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Information Systems, Information Technology - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a41dca56a8621a57 ## About the Role Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas., * Bachelor's degree required. Information Systems, Computer Science, or related field preferred. * Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required. * Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. * Travel: 10-15% * Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. ## Description The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The work location for this exciting opportunity is located at 2201 Charlotte Ave, Nashville, TN 37203. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time. Standard work hours are 8:00 - 5:00pm. We work a 40 hour work week schedule, Monday - Fridays. WHERE YOUR CAREER IS A FORCE FOR GOOD * Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed. * Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods. * Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization. * Prepare metrics, activity and progress reports regarding projects, tasks, and operations * Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements. * Provide training and guidance to other staff. Contribute expertise to projects. ## Related Videos - [Microservices? Monoliths? 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