> Markdown version of [/jobs/ext/1250451-it-field-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1250451-it-field-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Specialist I - **Company:** Griffin Resources - **Location:** San Jose, CA, United States - **Experience:** Starter - **Salary:** $50,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Internetworking, Network Troubleshooting, Microsoft Servers, Windows Servers, TCP/IP, Cloud Platform System, Firewalls (Computer Science), Information Technology, Wireless Technologies - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0840caf20eac583d ## About the Role * Self-motivated and high level of enthusiasm * Enjoys helping people, no matter how simple the problem * Enjoys sharing information, supporting others, and working on a team to achieve team goals * Take a personal interest in, and responsibility for quality of work performed * Takes ownership of tasks and follows through to ensure complete resolution * Understands that the success of individuals is measured by the success of their teams * Ability to provide accurate time estimates for how long a task will take * Ability to pay close attention to detail while performing technically detailed task * Ability to quickly learn new technologies and adapt to rapid changes * Ability to articulate technical information clearly and simply to non-technical people Knowledge, Skills, and Abilities * Experience required with desktop operating systems (Windows 10, 11, macOS) * Basic knowledge of Microsoft 365 SaaS Apps and administering them * Basic understanding of Microsoft Server OS and Cloud Infrastructures (Windows Server 2016, 2019, 2022, and Azure) * Understanding of TCP/IP and troubleshooting network and Internet connectivity such as DHCP and DNS * Understanding of the relationship between switches, wireless APs, firewalls, patch panels and connecting nodes to a network * Working Knowledge of Wireless Technologies, * Excellent Verbal and Written English Communication * College degree in a related field * Eager to learn * Takes and follows directions well ## Description IT Support Specialist I is an entry level role with less than three years of experience. This person is a good communicator and a person who can manage a client well when in a pickle and needs strong guidance. This person should be prompt and know the importance of communicating timelines and progress to clients. Most importantly, this person should be eager to learn while following company processes., * Provide world-class IT services to our customers * Maintain excellent customer relationships with all clients * Always demonstrate a high degree of professional conduct * DAILY time entry accounting for at least 8.0 hours * Provide Help Desk phone support * Visit client sites and perform onsite support or projects * Ensure that resolution occurs within the timeline, is tested, verified by the client, and to their satisfaction * Alerting: Monitor new alerts and escalate as necessary * Patching: Monitor and verify successful patching by NOC and make sure patched systems are back online * Provide timely status updates, ideas to address issues, set expectations, and set priorities appropriately * Apply fundamental troubleshooting skills to issues before escalating tickets * On-Call Rotation as Scheduled ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)