> Markdown version of [/jobs/ext/1250564-customer-communications-manager-benefits-division-remote](https://www.wearedevelopers.com/jobs/ext/1250564-customer-communications-manager-benefits-division-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Communications Manager - Benefits Division - Remote - **Company:** SYMETRA - **Location:** Bellevue, WA, United States (Remote available) - **Experience:** Expert - **Salary:** $106,400.0 - $177,300.0 - **Contract:** Permanent contract - **Skills:** Automation of Marketing, Ruby, Salesforce.Com - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=72aadae5c2484ab5 ## About the Role * 8+ years of experience developing and delivering customer, plan member, or client communications required. * Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging. * Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously. * Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels. * Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment. * Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products. * Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools. * Familiarity with accessibility standards and best practices for customer communications. * High school diploma or equivalent required. * Ability to travel occasionally to support business needs., Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. ## Description In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including, marketing, product, sales, account management, operations, compliance, and legal to deliver clear and accurate messaging that enhances the customer experience. You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on. What you will do * Communication Strategy & Planning * + Develop and implement communication strategies, processes, and workflows for Benefits customers. + Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables. + Ensure customers receive consistent, clear, and timely information across communication channels. * Communication Development & Execution * + Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications. + Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms. + Support urgent communication needs related to business, operational, or customer-impacting events. + Monitor project timelines and coordinate communication from initiation through distribution. + Provide reporting and insights on communication initiatives and outcomes. * Governance & Compliance * + Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners. + Ensure communications meet regulatory requirements, company standards, and accessibility guidelines . Why Work at Symetra Here's what some of our employees have to say about why they work at Symetra: "We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations "Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they can not see in themselves. You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst ## Related Videos - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [Coroutine explained yet again 60 years later](https://www.wearedevelopers.com/videos/690-coroutine-explained-yet-again-60-years-later) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [The Developer Handbook: How to Build on the Blockchain](https://www.wearedevelopers.com/videos/223-the-developer-handbook-how-to-build-on-the-blockchain) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)