> Markdown version of [/jobs/ext/1250810-it-support-coordinator](https://www.wearedevelopers.com/jobs/ext/1250810-it-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Coordinator - **Company:** PKF O'Connor Davies, LLP - **Location:** Woodcliff Lake, NJ, United States - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Microsoft Azure, Computer Networks, Computer Literacy, Desktop Computing, Microsoft Exchange Server, Issue Tracking Systems, Web Portals, Virtual Desktops, Remote Access Technology, Software Engineering, TCP/IP, Network Routers, Office365, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Software Version Control, Server Operating Systems & Platforms - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=850e5a3bffeb769e ## About the Role * Experience with Windows 10/11 desktops along with a basic knowledge of Windows 2019 or higher server operating systems. * Working technical knowledge of basic computer hardware. Specific knowledge of Dell laptops and desktops a plus. Experience with Apple workstations a plus. * Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory and network printers. * Experience with the Microsoft 365 suite required. Knowledge of InTune endpoint management a plus. * Experience with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base preferred. * Experience with remote control tools (e.g. Splashtop) a plus but not required. * Experience with remote access applications (e.g. Azure Virtual Desktop) a plus but not required. * Experience with Wolters Kluwer CCH accounting product line a plus but not required., * Bachelor's degree in Information Technology or a related field is preferred. * Strong verbal and written communication skills and interpersonal skills are required. * Able to train and provide on-site orientations for new staff on office computer applications. * Ability to work in a fast-paced and dynamic environment and exercise patience and professionalism during stressful situations. * Needs to be both, self-motivated and able to work efficiently with minimal supervision while also being able to work in a team oriented collaborative environment. * Able to work additional hours as needed to meet assignment, internal and/or team deliverables and cover scheduled on-call shifts during peak season. * Capable of lifting and transporting objects such as computers, printers and peripherals. * Travel to other PKFOD office locations may be required at times, the individual must have a valid driver's license and vehicle for transportation between PKFOD offices. * IT experience within an accounting firm or prior experience in an IT support role are a plus. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. * Must be able to work in-office a minimum of 3 days per week. ## Description The IT Support Coordinator will be responsible for providing support for end-user hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will need to be able to troubleshoot as needed, train the end-user community on new systems, answer technical questions about equipment and software applications. Must be able to work in a rapidly changing environment and provide timely, high-quality and accurate work products., * Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. * Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices. * Deploy pre-packaged software using distribution tools and processes as requested by end users. * Train and provide on-site orientations for new staff on office computer applications. * Document and actively resolve end-user help requests and escalate incidents when necessary to maintain SLA expectations. * Build rapport and elicit problem details from service desk customers. * Prioritize incidents and service requests according to defined processes to meet defined SLAs. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Developers don't need onboarding, do they? 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