> Markdown version of [/jobs/ext/1250852-software-support-manager-remote](https://www.wearedevelopers.com/jobs/ext/1250852-software-support-manager-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Manager - Remote

- **Company:** SOFTWARE TECHNOLOGY, LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b08a169417b8624

## About the Role

* Bachelor's degree in information technology, computer science, or similar field preferred
 * Experience in software support or related field
 * Ability to build and motive a team consistently
 * Abilitly to foster positive working environment for team members
 * Proficiency with software support tools and ticket tracking systems
 * Strong verbal and written communication skills
 * Ability to manage multiple tasks simultaneously

Additional desirable qualifications:

 * Strong time management skills
 * Strong initiative and sound decision-making ability
 * Prolonged periods sitting at a desk and working on a computer
 * Must be able to lift up to 15 pounds at times
 * Ability to travel as needed

## Description

As a Software Support Manager, you'll lead the daily operations of our software support team, driving performance and ensuring every client interaction reflects our commitment to excellence. You'll manage and develop a team of Software Support Representatives, coach them to deliver high-quality technical support, and use performance metrics to continuously raise the bar on service delivery., * Lead, mentor, and manage a team of support professionals, fostering a culture of excellence and continuous improvement.

 * Develop and implement support strategies, processes, and best practices to ensure exceptional customer experiences.
 * Collaborate with cross-functional teams to address complex technical issues and provide timely solutions to clients.
 * Monitor support ticket queues, ensuring timely response and resolution in line with service level agreements.
 * Analyze support trends and customer feedback to identify areas for improvement and drive proactive solutions.
 * Develop and maintain support metrics and KPIs, providing regular reports to executive leadership.
 * Oversee the creation and maintenance of a comprehensive knowledge base and self-help resources.
 * Champion customer-centric initiatives, advocating for client needs and preferences within the organization.
 * Other duties as assigned

This position follows established policies and procedures to keep confidential information secure.


## Related Videos

- [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)