> Markdown version of [/jobs/ext/1251070-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1251070-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Dynamic Campus Solutions, Inc. - **Location:** Mount Vernon, IA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Software Applications, Microsoft Outlook, Issue Tracking Systems, Networking Hardware, Microsoft Office, Print Servers, Software Asset Management, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ff663a0fc87f966b ## About the Role * Minimum Associates degree in Information Technology. * Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills. * Basic experience with network equipment and troubleshooting is a plus. * Ability to adjust work schedule to business needs * Must be able to lift 50 lbs. as need to move equipment across the campus environment * Must be able to sit long periods at a time and or stand long periods at a time * Ability to absorb and retain information quickly. * Ability to present information in a user-friendly language. * Self-motivated and directed. * Ability to effectively prioritize and execute tasks. * Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility., Servant Leader Team Player Accountable Act with the highest integrity Provide excellent customer service Find solutions not problems ## Description The Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user's inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary., * Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance. * Maintain and develop documentation relative to hardware and software inventory. * Work with users to analyze, troubleshoot, and repair computer hardware and software. * Assist users with the use of supported hardware, software and peripherals. * Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment. * Assist with projects and maintenance. * Provide support for printer and copier related issues. * Attend and actively participate in regular team meetings. * Review, input, and update service tickets from the centralized ticketing system. * Knowledge of troubleshooting procedures and good analytical skills. * Proficient in all skills, policies, procedures and protocol required to complete assigned tasks. * Keep abreast of industry technologies to enhance technical skills. * Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed. * Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Other duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)