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# IT Support

- **Company:** Epitec, Inc.
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Network Protocols, Data Processing, Software Troubleshooting
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=798e0376de40f359

## About the Role

* College Degree
 * Data processing training, computer operations training, or relevant technical experience
 * 3-5 years of experience providing customer service in a technology-focused environment
 * Experience troubleshooting both Mac and Windows systems
 * Experience supporting email and desktop applications
 * Knowledge of hardware, software, operating systems, and computer applications
 * Basic understanding of network protocols
 * Strong troubleshooting and problem-solving abilities
 * College degree strongly preferred
 * Previous experience supporting Harvard University or another higher education institution
 * Excellent written and verbal communication skills
 * Demonstrated ability to work effectively in a team environment
 * Strong service-oriented mindset and customer-focused approach

## Description

* Provide desktop and technical support for Mac and Windows environments
 * Troubleshoot hardware, software, email, and application issues
 * Respond to and resolve end-user technical support requests
 * Assist with workstation setup, configuration, and maintenance
 * Support operating systems, desktop applications, and related technologies
 * Deliver excellent customer service while communicating technical solutions clearly
 * Collaborate with team members to resolve complex technical issues
 * Document support activities and resolutions


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