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# Telecommunications Technician

- **Company:** AQUA Dermatology
- **Location:** Palm Beach Gardens, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Dynamic Host Configuration Protocol, Domain Name System (DNS), Software Maintenance, Software Systems, Office365, Computer Equipment
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f0dc1f38239e9753

## About the Role

* Must have proficient knowledge in computer hardware and software systems and programs, troubleshooting, virus and security, E-mail, and internet programs
 * Knowledge of software systems and experience in field telecommunications installations and maintenance preferred.
 * Ability to communicate technical information to non-technical personnel
 * Knowledge of computer security systems, applications procedures, and techniques
 * Ability to identify and resolve computer system malfunctions and operational problems
 * Skill in organizing resources and establishing priorities
 * Ability to learn and support new systems and applications
 * Knowledge of Microsoft Windows 10, Windows 11, Office365, DNS, and DHCP

## Description

The Telecommunications Technician reports to the Director of Telecommunications and provides hardware and software maintenance in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources., * Daily change order requests, including phone moves, extensions, call routing changes, user updates, equipment replacements, and troubleshooting requests

 * Coordinating resolution with telecommunication providers during service disruption issues at all AQUA locations
 * Supporting AI telecommunications initiatives across RCM Call Center, Florida Call Center, and office patient call centers
 * Identifying internet circuit upgrade changes across 110+ locations
 * Maintenance of battery backup components
 * Refresh and support of security camera systems
 * Ongoing upgrades to office video and music systems
 * Assisting Director of Telecommunications with outfitting new AQUA locations (10-15 annually)
 * Travelling to regional office locations to install battery backups, network wifi equipment and video cameras
 * Circuit management, vendor coordination, and outage response support


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