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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Fiduciary Service Center Manager - **Company:** Hills Bank - **Location:** North Liberty, IA, United States - **Contract:** Permanent contract - **Skills:** Spreadsheets, Cyber Security - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5812dae29bb655df ## About the Role * Bachelor's degree (B.A.) from four-year college or university; or ten years related experience; or completion of professional designation in a related field (e.g. Cannon Financial Institute, American Bankers Association, etc). * Supervisory experience strongly preferred or equivalent leadership experience * Must demonstrate proficiency in Trust Accounting Platform and other systems which represent core elements of our work environment (will receive training). * Must have working knowledge of Excel spreadsheets and basic database management. * Must be able to operate PC and printers, copier, adding machine and fax machine. ## Description The primary responsibility of this position is for the day-to-day management of the Fiduciary Service Center, including supervision of related administrative staff. Ensure that staffing is adequate to perform the duties necessary to support the front office staff on a daily basis. Responsible for ongoing development and improvement of related policies and procedures through identifying and implementing industry best practices. In addition, this position will actively participate in the development and retention of the department's trust and estate administration, with the objective of profit for the Bank and quality service to customers., * Supervise all levels of Trust Administrator staff. * Maintain current job descriptions and facilitate the hiring process for staff within this area. * Ensure proper training program and continuing education opportunities for staff. * Develop best practices for activities involving account administration, especially focused on coordination between middle and back office as well as middle and front office. Departmental Improvement and Leadership * Serve as a liaison to core operations, trust accounting and trust compliance areas in order to determine best practices and efficiencies in procedures that cross over several departmental disciplines. * Work with other departments of the Bank to ensure complementary procedures for transactions that are similar in nature (e.g. wires, cash handling, fraud, information security, records retention). * Develop and maintain relationships with key trust accounting system vendor contacts. * Oversee and manage issue ticketing process with various vendors. * Assist risk and compliance staff with audit and exam duties and related follow-up. * Organize and facilitate the monthly Trust Administration Committee meetings. Business Development and Brand Marketing * Assist with sales process and events. * Sustain and develop relevant relationships with the local market area legal and accounting and professional community to enhance and garner business opportunities. * Cross-sell commercial, retail and mortgage banking services and products to Trust and Wealth Management customers. * Establish and promote personal and department reputation for exemplary customer service. Account Administration and Training * Be able to serve in either a primary or backup capacity for account administration and training duties in all Fiduciary Service Center roles, both for purposes of emergency coverage and also to maintain a base working knowledge of the functions required for those positions. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)