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# Help Desk Tech II

- **Company:** Memorial Hospital
- **Location:** Rock Springs, WY, United States
- **Contract:** Permanent contract
- **Skills:** Computer Maintenance, Microsoft Office, Network Protocols, Peripherals, Computer Equipment, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ee30cb725394d04e

## About the Role

#, High School Diploma or equivalent required., # Must successfully complete support certification A+ Core 1 & 2, or equivalate certification within the first year of employment.
# Must be ladder trained certified within 90 days of employment., # Minimum of 1-year experience in a Help Desk support or computer repair position preferred.
# Understanding of PC hardware, peripherals, operating systems, and Microsoft Office.
# Basic knowledge of network protocols, switches, and e-mail.
# Possesses basic diagnostic and troubleshooting skills.
# Ability to communicate in English; both verbally and in writing.

## Description

+ At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.
Our Mission: Compassionate care for every life we touch
Our Vision: To be our community's trusted healthcare leader
Our Values:
o Be Kind - Demonstrating compassion, consideration, and thoughtfulness
o Be Respectful - Being mindful of individual perspectives, priorities and needs
o Be Accountable - Taking responsibility for our commitments, behaviors, and actions
o Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
o Embrace Excellence - Dedicated to setting standards that meet and exceed expectations, + The Help Desk Technician - Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives., # Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation, preferred.


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