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# French Helpdesk Operator

- **Company:** Phoenix HOL
- **Location:** London, UK
- **Salary:** £332,800.0
- **Contract:** Permanent contract
- **Skills:** LiveChat, Microsoft Office
- **Published:** July 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=099de151ca586c96

## About the Role

Bilingual French and English. Knowledge of Spanish or Portuguese will be an advantage., Articulate, with clear verbal communication skills.

 - Strong written communication skills

 - Outstanding punctuality, dependability and reliability.

 - Previous experience of telephone or live-chat based customer service would be considered an added value.

 - Experience of a customer service role within the gambling sector would be considered an added value.

 - Excellent written and oral communication skills in English as well as any of the above languages

 - Basic knowledge of online money processing (e.g. transactions via credit card, NETeller, Skrill, etc.)

 - Good knowledge of Windows Office

 - Team player and quick learner

 - Good observation skills

 - Able to spot atypical player behaviour

 - Communication (informing others, listening to instructions, passing on messages)

 - Organizational skills

 - Confident working under pressure

## Description

We are seeking to recruit a Customer Service operator with excellent communication skills to join our dynamic company.

 * Languages spoken: French as well as English. A third language such as Spanish or Portuguese are considered as added value.
 * Working Hours: our company provides customer support to several online gambling websites seven days per week 24 hours per day. Shifts last 12or 8 hours.

We are currently hiring candidates for our Evening/Night Shift as well as Day shifts.

You will be required to work Evening Shifts as well as Day Shift and occasionally work on weekends and bank holidays on a roster basis. Typically our customer service agents work 3 or 4 days per week for a total of approximately 160 working hours per month., Job Description: Customer Service operators are responsible for providing high quality 1st line customer support to our clients. They deal with any incoming queries via live chat, telephone or e-mail and provide assistance as needed.

Typical duties will include:

 - Working as part of our Customer Service Team in dealing with inbound and outbound phone calls, emails and live-chats (templates are provided).

 - Calling lapsed customers and new members to inform them of current promotional offers.

 - Liaising with other Customer Service Team members as well as other departments and escalating any issues in accordance with our existing procedures.

 - Reporting any technical issue directly to our software providers.

 - Presenting yourself in a professional manner and maintaining good relationships with clients and other members of staff at all times. Full training will be provided.


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