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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Concierge - NOC FT - **Company:** The Msl - **Location:** Scottsdale, AZ, United States - **Contract:** Permanent contract - **Skills:** Data Logging, Workday - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a930b6c2e5f5d87c ## About the Role Do you have experience in Phone communication?, Do you have a High school diploma or GED?, * High school diploma or equivalent required., * Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist., * Must be at least 18 years of age. * Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months). * Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests. * Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations. * Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds. * Must have a positive, polished, and professional demeanor with a genuine passion for helping others. * Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously. * Must be comfortable working with basic computer systems, phone systems, and office equipment. * Ability to maintain composure and professionalism in a busy, dynamic environment. Physical Demands & Work Environment: * Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion. * Ability to move intermittently throughout the workday and in the community. * Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary. * Ability to assist in the physical movement of residents during routine transfers and in emergency situations. * Ability to sit and work at a computer for prolonged periods. * Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws. ## Description The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK's mission and values., * Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive. * Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests. * Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member. * Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently. * Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively. * Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area. * Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures. * Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department. * Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values. * Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee. ## Related Videos - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)