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# Network Operations Support Technician

- **Company:** vTech Solution Inc
- **Location:** Montgomery, AL, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Data Analysis, Spreadsheets, Complex Networks, CompTIA Network+, Databases, Data Systems, Issue Tracking Systems, Systems Analysis, Virtual Private Networks (VPN), Network Monitoring, Wide Area Networks, Computer Network Operations, Servicenow
- **Published:** July 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us812593a0b162b98b697ef234bc55f462

## About the Role

* Minimum 1 year of experience with LAN/WAN maintenance and support.
 * Minimum 1 year of call center or service desk experience.
 * Strong customer service skills.
 * Experience or knowledge of voice and data circuits, including troubleshooting and research.
 * Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

 * At least 1 year of systems analysis or service desk experience.

Education Required:

 * High School Diploma or GED.

Preferred Qualifications:

 * CompTIA Network+ Certification.

## Description

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the client's LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits., * Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.

 * Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
 * Analyze Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
 * Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
 * Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
 * 3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat., Leapros Skilled Trades is actively hiring Network Technicians in Montgomery, AL. The Network Technician is responsible for the professional installation and maintenance of ISP netw…
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