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# IT Help Desk

- **Company:** Sebenza LLC
- **Location:** Tallahassee, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Security, Common Desktop Environments, Microsoft Office, Enterprise Software Applications, Connectivity Problems, Information Technology, User Accounts
- **Published:** July 13, 2026
- **Apply:** https://www.careerjet.com/jobad/usf9c354ba1eaa30df1ad12e1dfd90266d

## About the Role

* 2+ years of experience in a help desk or service desk environment
 * Strong working knowledge of Microsoft Office and common desktop technologies
 * Hands-on experience troubleshooting hardware, software, and user access issues
 * Clear communicator who can explain technical concepts to non-technical users
 * Organized, detail-oriented, and comfortable working in a structured environment
 * Ability to pass a background screening

Why This Role?

 * Stable, long-term engagement in a mission-driven environment
 * Hands-on exposure to a wide range of IT support activities
 * Opportunity to make a measurable impact improving user experience
 * Collaborative team setting with room to grow your technical skill set

## Description

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.
This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.
As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.
Key responsibilities include:

 * Answering, documenting, and triaging help desk requests via phone, email, and chat
 * Resolving common issues such as password resets, account unlocks, and connectivity problems
 * Managing user accounts, access rights, and deactivations in enterprise systems
 * Escalating complex issues to the appropriate technical teams
 * Maintaining IT knowledge base content and self-service resources
 * Assisting users with general computer and software questions
 * Managing loaner equipment, peripherals, and IT inventory
 * Supporting audits, inventories, and team improvement initiatives
 * Ensuring compliance with data security and confidentiality requirements


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