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# IT Support Technician

- **Company:** UNITED ENERTECH CORPORATION
- **Location:** Chattanooga, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, VoIP, Computer-Generated Imagery, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Microsoft InTune, Information Technology
- **Published:** July 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e641eb58c807dac

## About the Role

The ideal candidate demonstrates strong communication skills, accountability, and a proactive approach to troubleshooting while maintaining a high level of service and user satisfaction., * Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent education, training, and/or relevant work experience will be considered1?3 years helpdesk or customer support experience

 * Strong troubleshooting skills
 * Excellent communication skills
 * Ability to work independently and in a team

Technical Experience

 * Windows 10/11 support
 * Microsoft 365 basics
 * Active Directory familiarity
 * Basic networking concepts
 * Ticketing systems experience

Preferred Experience

 * Intune or endpoint management tools
 * Computer imaging/deployment
 * Printer and VoIP support
 * IT documentation experience

Physical Requirements

 * Lift up to 50 pounds
 * Install and move IT hardware

## Description

S&P Air Control is seeking a dependable and customer-focused IT Technician to provide first-line technical support across a multi-site environment. This role serves as the primary point of contact for end-user issues and is responsible for delivering timely, accurate, and professional technical assistance while ensuring minimal disruption to business operations., * Serve as the first point of contact for IT support requests

 * Troubleshoot hardware, software, and network issues
 * Provide remote and on-site support
 * Document incidents and resolutions
 * Escalate complex issues appropriately
 * Assist with onboarding/offboarding
 * Support Microsoft 365 services
 * Deploy and maintain endpoint devices
 * Follow IT policies and security standards
 * Identify recurring issues and improvements

Performance Expectations

 * Demonstrates professionalism and accountability
 * Takes ownership of tickets through resolution
 * Communicates clearly with users and team
 * Maintains accurate documentation
 * Prioritizes effectively in fast-paced environment
 * Escalates and collaborates appropriately
 * Follows security and compliance standards


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