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# Network Technician - Tier 2

- **Company:** NATIVE ROOTS GARDEN CENTER, INC.
- **Location:** Durham, NC, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Communications Protocols, Linux, Virtual Private Networks (VPN), Network Security, Routing, Packet Analyzer, Network Administration, Wireshark, Wireless Networks, Planning Software, Computer Networking Systems, Software Troubleshooting, Sonicwall, Firewalls (Computer Science), Information Technology, Cisco
- **Published:** July 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us62611214a1812f855eec28e8c4d942e7

## About the Role

We seek a technician who is comfortable and experienced with incident/alert handling, and has strong troubleshooting, documentation, and communication skills. This person should have experience with configuration and administration of network firewalls, switches, and wireless infrastructure. Should have experience working on assigned tasks within an organized project management framework, and must be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel.
EDUCATION AND PREVIOUS EXPERIENCE
At least three years of relevant focused networking experience
[Preferred] At least 1 Advanced Networking certification: such as Palo Alto PCNSA/PCNSE, Cisco CCNA/CCNP, CMSS (Meraki), AZ-700 (Azure), and CWNA/CWDP (Wireless certs)
REQUIRED SKILLS
Strong working knowledge of network firewall, switching, routing, VPN, wireless network management, and network security
Project management experience
Must demonstrate strong problem solving and troubleshooting skills with the ability to quickly become proficient with a wide range of technologies/vendors
Must have the ability to research technologies thoroughly, follow diagrams or written instructions accurately, and quickly analyze information to resolve complex issues
Must be able to effectively prioritize and manage multiple projects, tasks, and issues simultaneously
Knowledge of Information Technology best practices, standards, and terminology
ADDITIONAL PREFERRED QUALIFICATIONS
Familiarity with Aruba, Palo Alto, Ubiquiti/UniFi, Meraki, Cisco, SonicWall, or equivalent networking platforms
Experience managing enterprise networks or working for a Managed Service Provider (MSP)
Linux experience or certifications
Wireless design; including site surveys and predictive planning software
Network protocol analysis for troubleshooting using packet capture tools such as Wireshark
Understanding of network security concepts and security alert escalations
Customer facing experience is a plus
WHAT YOU BRING TO THE TABLE
Professional presentation with an approachable personality
Superior customer support
Professional spoken and written communication skills, including correct usage of punctuation and grammar
The ability to estimate task duration and accurately track time
SOME FRIENDLY TIPS
Net Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as technical expertise.
We really pay attention to how you introduce yourself in your cover letter. So, put your best foot forward!, Payrate: $50.00- $53.00/hr. Summary: You exemplify values of integrity, accountability, respect, and excellence in all your work. You're organized, detail oriented, team centric…

## Description

This position is based out of our headquarters in Durham, NC, and requires travel to customer locations in surrounding counties as needed. The primary work schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with travel to customer locations in surrounding counties as needed. Following successful completion of onboarding and role-specific training, this position participates in a rotating after-hours support schedule to help ensure continuous service for our clients.
This position has an annual salary range of $70,000-$80,000.
WHAT YOU'LL DO
As a Tier 2 Network Technician, you'll provide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include:
Participate in full managed network product lifecycle, including scoping, planning, configuration and deployment projects, and ongoing support/maintenance
Act as first point of escalation for incidents and requests; perform in-depth troubleshooting and progress cases until resolved or further escalate as required
Ensure security and functionality of managed systems by providing regular scheduled maintenance
Perform investigation into alerts, notifications, and conditions impacting tools or systems under your team's management
Monitor and maintain tools under your team's management, including internal systems
Handle all aspects of customer communications and engagements


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