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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Smyrna TN - **Company:** SKILLFORCE INC - **Location:** Smyrna, TN, United States - **Salary:** $66,560.0 - $73,944.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Online Services, Command-Line Interface, Collaborative Software, Linux, Ethernet Physical Layer, Networking Hardware, Python (Programming Language), LabVIEW, Network Architecture, Networking Basics, Windows PowerShell, Remote Desktop Services, Azure Active Directory, TCP/IP, User Environment Management, Wireless Networks, Network Switches, Reliability of Systems, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** July 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4377e10525853848 ## About the Role * Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience. * Experience supporting Microsoft 365, Azure Active Directory, Exchange Online, and Microsoft Intune. * Strong knowledge of Windows 11 and desktop hardware support. * Experience with PowerShell scripting and system administration. * Working knowledge of macOS, Linux, iOS, and Android platforms. * Understanding of networking fundamentals including TCP/IP, switching, wireless networking, and structured cabling. * Strong troubleshooting and customer service skills. * Excellent written and verbal communication skills., * Experience in a manufacturing, warehouse, or distribution environment. * Python development and automation experience. * Familiarity with LabVIEW or industrial automation systems. * Experience supporting thermal printers, barcode scanners, and warehouse technologies. * Knowledge of networking equipment and enterprise infrastructure technologies. Key Competencies * Technical Troubleshooting * Customer Service * Problem Solving * Communication * Time Management * Adaptability * Attention to Detail * Team Collaboration * Ownership and Accountability ## Description IT Support Technician Position Summary The IT Support Technician provides technical support for end-user computing, conference room technology, network infrastructure, and manufacturing systems. This role is responsible for deploying and supporting corporate technology solutions, troubleshooting end-user issues, supporting production equipment, and ensuring reliable operation of business-critical systems across office and warehouse environments. Primary Responsibilities End User Support & Device Management * Deploy, configure, and maintain Windows 11, macOS, Linux, iOS, and Android devices. * Administer and support Microsoft 365, Exchange Online, Azure Active Directory, and Microsoft Intune. * Configure user accounts, email, printers, peripherals, and collaboration tools. * Perform workstation imaging, deployment, upgrades, and replacements. * Utilize command-line tools and scripting to automate routine administrative tasks. * Support hardware including laptops, desktops, docking stations, monitors, printers, and mobile devices. Technical Support & Troubleshooting * Diagnose and resolve hardware, software, operating system, and connectivity issues. * Provide remote and onsite support using Microsoft Teams, Remote Desktop, and other support tools. * Create and maintain PowerShell scripts for automation and administration. * Document incidents, resolutions, and technical procedures. * Communicate effectively with users at all organizational levels to ensure timely issue resolution. Network & Infrastructure Support * Install, organize, and maintain structured cabling and network equipment. * Perform Ethernet cable termination and validation. * Support network switches, wireless infrastructure, and connectivity troubleshooting. * Maintain network closets and equipment rooms according to company standards. * Follow established change management and operational procedures. Conference Room & Collaboration Technology * Support conference room displays, audiovisual equipment, and meeting technologies. * Diagnose and resolve meeting-related technology issues with urgency and professionalism. * Provide support during executive, customer, and team meetings when required. * Ensure conference room technology remains functional and ready for use. Production & Manufacturing Systems Support * Support manufacturing and warehouse technologies used in daily operations. * Develop and maintain automation solutions using Python and browser automation tools. * Support LabVIEW applications and basic industrial automation systems. * Troubleshoot Zebra and Tharo thermal printers and labeling solutions. * Support RF scanners, handheld barcode scanners, and industrial scale systems. * Work closely with operations teams to minimize downtime and improve system reliability. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)