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# IT Field Support Specialist

- **Company:** Loenbro, LLC
- **Location:** Cedar Rapids, IA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Business Software, Desktop Computing, System Center Configuration Manager, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Computerised Systems, Information Technology, Laptops, User Administration
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=77799e72fbc9df8f

## About the Role

Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, Required:

 * Associate's or bachelor's degree in IT or related field
 * 5+ years of IT support experience in a professional environment
 * Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
 * Experience supporting Microsoft 365 and administering Active Directory environments
 * Familiarity with IT ticketing systems and workload management
 * Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)

Preferred:

 * Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
 * Experience with ITSM tools such as Service Desk Plus, FreshService, or similar

## Description

Loenbro is seeking an IT Field Support Specialist based in Cedar Rapids, IA, to support end users across a dispersed organization. Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems.

The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance. This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.

Essential Job Responsibilities

 * Provide high-quality technical support to employees via phone, email, in-person, and site visits
 * Diagnose and resolve hardware, software, and system issues in a timely manner
 * Install, configure, and maintain computers, mobile devices, printers, and peripherals
 * Support Active Directory and Microsoft 365 user administration (accounts, groups, access)
 * Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution
 * Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)
 * Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions
 * Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup
 * Create and maintain technical documentation and follow established IT processes
 * Train and support end users to improve system adoption and efficiency


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