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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** GREKA ENERGY - **Location:** United States (Remote available) - **Salary:** $59,072.0 - $71,136.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Linux, Domain Name System (DNS), Hard Disk Drives, Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Architecture, Networking Basics, Network Administration, TCP/IP, Wide Area Networks, Computer Networking Systems, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Firewall Services Module, Servicenow - **Published:** July 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6f51c843d30b57ff ## About the Role * Proven experience in technical support roles with a strong background in help desk operations and customer service excellence * Hands-on experience with computer networking concepts including LAN/WAN setup, DNS management, TCP/IP troubleshooting, VPN configuration, and firewall management * Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux environments * Knowledge of IT support tools like SCCM (System Center Configuration Manager), GPO management tools, ServiceNow or Jira ticketing systems, and BMC Remedy is highly desirable * Demonstrated ability to troubleshoot hardware issues involving computer hardware components and peripherals effectively * Strong analysis skills to identify root causes of technical problems quickly and implement effective solutions * Excellent communication skills to convey technical information clearly to non-technical users while maintaining professionalism under pressure Join us in delivering outstanding IT support that empowers our organization! We value energetic problem-solvers who are eager to learn and grow within a collaborative environment. This paid position offers an exciting opportunity to develop your skills across diverse technologies while making a meaningful difference every day. ## Description We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this vital role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your expertise will ensure seamless operations across hardware, software, and network systems. If you thrive in a fast-paced environment and enjoy helping others solve complex technical challenges, this opportunity is perfect for you! Join us to make a real impact by delivering exceptional IT support that keeps our organization running smoothly and efficiently., * Provide technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues promptly and professionally * Manage customer support tickets using tools like ServiceNow, Jira, or BMC Remedy to ensure timely resolution and clear communication * Support desktop environments including Windows, macOS, Linux operating systems, and mobile devices to optimize user productivity * Troubleshoot computer hardware components such as motherboards, hard drives, peripherals, and printers to resolve equipment malfunctions * Configure and maintain network infrastructure including LAN, WAN, VPNs, firewalls, DNS settings, TCP/IP protocols, and Meraki devices for secure connectivity * Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and Active Directory troubleshooting * Support IT infrastructure components like Windows Server environments and Microsoft Office applications to ensure smooth daily operations * Conduct equipment setup, installation, upgrades, and routine maintenance to uphold optimal system performance * Collaborate with network administration teams to diagnose network issues related to TCP/IP protocols or firewall configurations * Document technical procedures clearly and maintain accurate records of support activities for future reference ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)