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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Consultant - **Company:** ISI TECHNOLOGY INC. - **Location:** Nashville, TN, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** QuickTime, Computing Platforms, Software as a Service, Configuration Management, Salesforce.Com, Enterprise Software Applications, Build Process, Gsuite, Hubspot - **Published:** July 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3f836db2808d6164 ## About the Role * Bachelor's degree or equivalent practical experience * 2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar) * Strong technical aptitude with ability to quickly learn new software platforms * Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences * Demonstrated problem-solving skills and ability to think critically under pressure * Exceptional organizational skills with ability to manage multiple customer implementations simultaneously * Proficiency with Google Workspace Suite Preferred Qualifications * Experience with SaaS products or enterprise software, healthcare SaaS a plus * Background in customer implementation, project management, or training * Familiarity with CRM systems (Salesforce, HubSpot) or project management tools * Experience working directly with customers and managing your own schedule of calls ## Description We're seeking an Implementation Consultant to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the customer relationship from contract signature through go-live, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long-term success. As an Implementation Consultant, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customers' primary point of contact until their successful go-live date. This is an excellent opportunity for someone who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology. This is a hybrid position located in Nashville, TN (Monday-Friday). The salary range is $65,000 - $75,000, based on experience. Expect a dynamic schedule with approximately 50% monthly travel, providing the opportunity to work directly with our customers across various locations. What You'll Do Customer Onboarding & Training * Lead implementation projects with new customers from contract signature through successful implementation, understanding their business needs and configuring the platform accordingly * Drive rapid and successful system adoption by guiding customers through go-live and ensuring quick time-to-value. * Track implementation progress against go-live targets and adjust plans proactively when timelines or customer needs shift * Conduct live training sessions, on-site and remotely, on product functionality, adapting your approach to different customer needs and technical comfort levels * Develop customized onboarding plans based on customer size, complexity, and use case * Create and maintain customer-facing documentation, quick reference guides, and training materials Technical Configuration & Support * Set up and configure customer accounts based on our customers' business requirements * Troubleshoot technical issues during the implementation phase and coordinate with product & engineering when needed * Document technical requirements and clearly communicate that information cross-functionally in an organized manner * Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress Relationship Management * Build & manage strong relationships with customers during their first 90 days through go-live * Identify and address product adoption roadblocks proactively, escalating to the team when needed * Gather customer feedback on the onboarding process and identify opportunities for improvement * Serve as the customer advocate internally, ensuring their needs and timelines are effectively communicated to product & support teams Process Improvement * Contribute to the evolution of implementation best practices and playbooks * Identify patterns in customer questions and create resources to address common challenges * Track implementation metrics and identify opportunities to improve time-to-value * Participate in team knowledge-sharing sessions and stay current on product updates * Build processes and content to continuously educate and train customers on new or underutilized features ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship)