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# Desktop Support

- **Company:** MatchPoint Solutions
- **Location:** Chesapeake, VA, United States
- **Experience:** Expert
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Data Logging
- **Published:** July 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us7a3cb3dbb990d99dcea3a6dafb15c8f2

## About the Role

Proven experience delivering Level 1 and Level 2 desktop support within a Windows enterprise environment
Ability to troubleshoot directly on endpoint devices rather than solely routing or logging tickets
Working knowledge of Active Directory and Entra ID device join processes, Group Policy, and Windows user profiles
Ability to follow structured runbooks and scripts with precision and identify appropriate escalation points
Strong communication skills to effectively support and educate end users
Availability to work on site in Chesapeake, Virginia for the duration of the engagement
Tools and Technologies:
Windows operating systems
Active Directory and Entra ID, Would you like to join the leading international intergovernmental organization? We are seeking a highly motivated and customer-focused Senior ICT Technician to join the User Sup…

 + 7 days ago

## Description

Provide hands on keyboard Level 1 and Level 2 desktop support to users impacted by Active Directory tenant separation and device migration
Utilize a provided issue matrix and support scripts to diagnose and resolve known issues directly at the device
Identify whether issues are appropriate for self service, Level 1 resolution, or require escalation
Perform device level remediation including clearing blank profile registry entries and performing domain disjoin and rejoin actions
Validate Group Policy delivery of certificates and troubleshoot certificate and trust related errors
Escalate issues outside Level 1 and Level 2 scope with complete diagnostic details including machine name, timestamp, and symptoms
Follow documented escalation paths for known issues rather than repeating unsuccessful attempts
Provide clear communication and guidance to end users on expected system behavior


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