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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director-Technology Delivery and Operations - **Company:** Ameriprise Financial Services, Inc. - **Location:** Minneapolis, MN, United States (Remote available) - **Experience:** Experienced - **Salary:** $131,100.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Systems Development Life Cycle, Information Technology, Servicenow - **Published:** July 13, 2026 - **Apply:** https://www.careerjet.com/job/us50f07abddd51d7827ac0864eaa4211e0/eaa ## About the Role * Bachelors degree (4-years) in Computer Science, Engineering, MIS or related field; or equivalent work experience * 7-10+ years experience of increasing responsibility in the delivery and operations of technology products/services * 3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework * 2-3+ years of experience in successfully managing budgets (departmental and/or project) * Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences, * ServiceNow ## Description Provide end to end leadership for the strategy, delivery, and operational support of enterprise employee technology solutions. This role will drive the full lifecycle of applications and services - from strategy and roadmap through solution delivery, production operations, incident management, and continuous improvement - ensuring solutions are reliable, secure, cost effective, and aligned with business outcomes., Strategy, Roadmap & Business Alignment * Partner with business leaders to translate business strategy and priorities into technology strategy, operating plans, and multi-year delivery roadmaps * Balance delivery investments and operational sustainability, incorporating cost, risk, asset health, security, and architectural alignment * Provide cost, feasibility, and value trade-off analysis to support prioritization and funding decisions Technology Delivery * Lead delivery of technology solutions and enhancements, ensuring commitments for scope, schedule, cost, quality, and risk are met * Oversee release planning, change management, and deployment activities to minimize business disruption * Ensure solutions meet architectural standards, SDLC requirements, and regulatory expectations * Coordinate across multiple concurrent initiatives and resolve delivery risks and dependencies Production Support & Operational Excellence * Own production support outcomes for assigned applications and services, including availability, performance, incident management, and remediation * Lead response to major and critical incidents, ensuring timely service restoration, executive communication, root-cause analysis, and permanent fixes * Establish and mature operational processes, service metrics, and continuous improvement plans aligned to ITIL and operational best practices * Drive proactive identification of recurring issues, service gaps, and improvement opportunities Vendor, Partner & SLA Management * Manage strategic vendor and partner relationships across delivery and operations * Establish, monitor, and enforce service level agreements (SLAs) and delivery expectations * Ensure vendor resources follow Ameriprise standards, methodologies, and quality requirements * Partner with procurement to manage contracts, performance, and cost effectiveness Financial & Resource Management * Own budget and financial planning for delivery initiatives and production services, including vendor contracts * Optimize resource strategies (internal vs. vendor, on-shore/off-shore) to balance speed, quality, cost, and resilience * Forecast and manage spend across delivery and run activities with transparency and accountability People Leadership & Organizational Effectiveness * Lead and develop an organization spanning delivery and production support functions * Build capabilities across engineering, operations, and service management disciplines * Drive performance management, talent development, succession planning, and engagement * Foster a culture of accountability, collaboration, and continuous improvement Governance, Risk & Standards * Champion adoption of enterprise standards, ITIL practices, SDLC, and operational controls * Ensure compliance with security, risk, audit, and regulatory requirements * Translate technical risks into clear business impacts and mitigation options for senior leaders, Pay: $130000 - 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