> Markdown version of [/jobs/ext/1256482-support-center-analyst-it-support-assistant-recruited](https://www.wearedevelopers.com/jobs/ext/1256482-support-center-analyst-it-support-assistant-recruited). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Center Analyst/IT Support Assistant-Recruited

- **Company:** V R Della Infotech Inc
- **Location:** Boston, MA, United States
- **Salary:** $83,200.0 - $89,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Issue Tracking Systems, Knowledge Management, Data Processing
- **Published:** July 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us5bf7d883136de4912dba9235f7d82f08

## About the Role

Job Overview: Pay Range: $40hr - $43hr Requirement/Must Have: High school graduate or equivalent with data processing training, computer operations training, or experience in …

 + 23 hours ago

## Description

This role provides primary tier one telephone and remote support for user technologies. Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future. May serve as backup for walk in or field support. May help with light repairs or providing support for internal IT related services. Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations. Provide primary support to resolve issues relating to computer and printer repair. Ensures documentation is accurate and updated regularly. May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources. Track all client interactions and document work process. May support students users in computer labs. Identify opportunities to improve customer satisfaction,
technology, and processes and contribute to a team environment by working collaboratively. Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications. Enable Skills-Based Hiring No
Union Designation
Additional Details

 * Preferred Pay Rate Range : 40-43/hr
 * Union Designation : Union Eligible
 * Report-To Detail : 100% on Campus
 * Tenure Limit : 3 months
 * FLSA Exemption Status : Non-Exempt/OT Eligible
 * Required Education : High School Graduate
 * Required occupational training, certifications or license(s) : None
 * Business Title : IT Support Associate


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0)
- [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline)
- [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team)
- [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)