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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Web Application Technical Support Specialist (Remote) - **Company:** OXLEY ENTERPRISES INC - **Location:** Stafford, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Data Analysis, JIRA, Microsoft Azure, Bash Shell, C Sharp (Programming Language), Cloud Computing, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Infrastructure as a Service (IaaS), Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Windows PowerShell, TCP/IP, Transmission Control Protocol (TCP), Web Applications, Cloud-native Network Functions (CNF), Diagnostic Tools, Scripting, Cloud Platform System, Electronic Medical Records, Firewalls (Computer Science), Information Technology, Servicenow - **Published:** July 13, 2026 - **Apply:** https://www.careerjet.com/jobad/us4b030cf6a26b8650518d3c495b4faf0f ## About the Role Minimum/General Experience: 3 years of information technology experience Minimum Education: High School Diploma Essential Skills/Qualifications: * Strong understanding of web-based software products, systems, and cloud platforms (e.g., Azure, AWS) * Strong proficiency in troubleshooting tools, logs, and diagnostic methods * Strong experience with operating systems (e.g., Windows, Linux) * Strong experience with ticketing systems (e.g., ServiceNow (SNOW), Jira) * Familiarity with networking fundamentals (e.g., Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Private Network (VPN), firewalls) * Ability to read and interpret system logs or error reports * Excellent written and verbal communication skills * Strong problem solving and analytical thinking skills * Ability to work independently on complex issues * Experience with scripting or automation (e.g., PowerShell, Bash, Python) (preferred) * Experience with Infrastructure as a Service (IaaS), cloud platforms, or enterprise IT environments (preferred) * Experience with Tier 2 or advanced support, technical troubleshooting, clinical and patient data workflows, and regulatory awareness (preferred) * Knowledge of VA operations (e.g., VistA, Telehealth and Scheduling) (preferred) * Knowledge of Electronic Health Record (EHR)/Electronic Medical Record (EMR) systems (preferred) General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment. * Assignment Location - Remote * Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Typing, communicating, repetitive motions. * Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. * Inside environmental conditions with protection from outside elements. Security: Ability to obtain/maintain a Federal Civilian Public Trust * U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years ## Description Position Description: The Web Application Technical Support Specialist handles escalated technical issues that cannot be resolved by Tier 1 Help Desk Support. The Web Application Technical Support Specialist will diagnose complex software and system problems in cloud environments, work directly with customers and internal teams, and ensure timely resolution of incidents., Federal Civilian Public Trust Consists of a review of up to but not limited to: * Covers 10 year period and in some instances lifetime events * OPM Security Investigations Index (SII) * DOD Defense Central Investigations Index (DCII) * National Agency Check (NAC) records * FBI name check * FBI fingerprint check * Credit report check * Written inquiries to previous employers and references listed on the application for employment * Potential interviews with the subject, spouse, neighbors, supervisor, coworkers * Law enforcement check * Court records check * Education check- Attendance and Degrees Tasks/activities include, but are not limited to: * Investigates and resolves technical issues escalated from Tier 1 support * Performs advanced troubleshooting across software, hardware, cloud networks, and/or C# applications * Documents issues, solutions, and root causes in the ticketing system * Collaborates with engineering, Tier 3 Support, and/or development teams on unresolved or systemic issues * Provides guidance and mentorship to Tier 1 Support agents * Identifies recurring problems and recommends process or product improvements * Assists with system updates, patches, and configuration changes * Communicates clearly with customers regarding progress and resolution * Follows Service Level Agreements (SLAs) and ensures timely ticket handling * Participates in on-call activities when required ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)