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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Technology - **Company:** Humans Doing - **Location:** Marietta, GA, United States - **Salary:** $125,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software as a Service, Information Engineering, Identity and Access Management, IT Management, Information Technology Operations, Role-Based Access Control, Web Platforms, Wi-Fi Technology, Gsuite - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9ee20cd82c92b8dd ## About the Role Do you have experience in Supplier management? ## Description A fast-growing retail and digital commerce organization is seeking a deeply hands-on Director of IT / Head of Technology Operations to lead internal technology environments and operational infrastructure as the company scales across stores, e-commerce, and digital platforms. This role also supports environments that rely heavily on sports-related data, including systems that power pricing, inventory, analytics, and in-store experiences. While this is not a data engineering role, the Director of IT must ensure the reliability, accuracy, and operational readiness of systems that consume, display, or depend on sports-driven datasets. This is a roll-up-your-sleeves execution role where you directly manage tools, troubleshoot issues, and drive day-to-day IT operations. Reporting Structure Reports to: VP of Technology Partners closely with: * Director of Engineering * Fractional security leadership (vCISO) * MSP / MSSP partners * Operations, Finance, and Store Leadership Core Mandate Own and operate the "run layer" of the company's technology environment, including: * Internal IT operations * Store technology infrastructure * Vendor ecosystem management * Execution of security controls and governance * Operational support for systems leveraging sports-related data Key Responsibilities1. IT Operations & Support (Hands-On Ownership) * Directly manage all end-user technology environments (laptops, mobile devices, accounts) * Personally handle escalations and complex troubleshooting * Build and run helpdesk workflows with a focus on speed and reliability * Execute standardized onboarding and offboarding processes 2. Identity & Access Management * Administer Google Workspace and identity systems * Configure access controls, permissions, and account lifecycle management * Implement MFA, RBAC, and other security best practices 3. Endpoint & Device Management * Deploy and manage MDM solutions across all devices * Execute patching, updates, and endpoint security * Maintain device inventory, lifecycle, and replacement planning 4. Store Technology & Infrastructure * Personally oversee technology setup and support across all retail locations * Configure and troubleshoot POS systems, networking, WiFi, and security systems * Support store systems that rely on real-time sports-related data, including pricing, catalog updates, and display systems * Build and maintain store deployment playbooks * Ensure consistent, scalable infrastructure for new store openings 5. Vendor & Partner Management * Manage MSP/MSSP partners with a hands-on understanding of their work * Oversee telecom, hardware, and SaaS vendors * Hold vendors accountable to SLAs, performance, and cost targets * Evaluate and implement new vendors when needed 6. IT Governance & Process * Create and maintain IT policies, standards, and documentation * Support audit readiness and compliance requirements * Execute security-related controls in partnership with the vCISO 7. Reliability & Business Continuity * Implement and maintain backups, redundancy, and recovery processes * Act as the operational lead during incidents or outages * Drive root-cause analysis and corrective actions 8. Cross-Functional Enablement * Work directly with Operations, Merchandising, Finance, and Marketing * Ensure systems and tools support business workflows * Drive adoption and usability of internal technology systems Pay: $125,000.00 - $155,000.00 per year ## Related Videos - [HR & Tech: Why can't we be friends?](https://www.wearedevelopers.com/videos/1493-hr-tech-why-can-t-we-be-friends) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)