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# Help Desk Technician

- **Company:** Neovera, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Systems Engineering, JIRA, BIOS, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Salesforce.Com, Software Deployment, Wireless Devices, Computer Equipment, Laptops, Servicenow
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a38b7c20f46974cb

## About the Role

Do you have experience in macOS?, * Excellent oral and communication skills (client-facing)

 * 4+ years of relevant work experience administering a Windows Servers, 365 administration, and other mission critical enterprise level systems
 * Experience with Microsoft Office Suite, Windows 10/11 OS, PC hardware support, MAC support, Antivirus Software, Imaging
 * Experience supporting users in an Office 365 organization
 * Experience supporting Salesforce
 * Experience supporting Slack and Zoom
 * General knowledge of Help Desk ticketing systems ( Jira, ServiceNow.)
 * Experience developing process and procedures for end-user instructional use
 * Candidate must be a quick learner with exceptional customer service skills
 * A pro-active mind-set with a focus on constant improvement and follow through at all levels
 * Strong technical problem-solving skills
 * Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problems

Desired Skills

 * Experience in working with or for an MSP/ Financial Environment
 * Experience with supporting Apple Laptops a plus
 * Experience with Carbon Black, NetSkope a plus
 * Prior consulting experience a plus
 * Curiosity and strong desire to constantly learn
 * A self-starter with the ability to work in a fast-paced and ever-changing environment
 * Strong ability to balance multiple priorities in a high-demand environment

## Description

Under the direction of the Manager, Systems Engineering, the Help Desk Technician provides second level phone and in-person support to users for e-mail, connectivity, networking, operating system, and application issues; responsible for generating support tickets, troubleshooting IT related problems and escalating trouble tickets as necessary to specialized staff for resolution. The Help Desk Technician will also participate in project-based work such as upgrades, installations, etc. and must be effective in interpersonal communication and problem solving., * Provide exceptional customer service to all users

 * Respond to inquiries and requests for assistance from end users via telephone, email and ticketing system
 * Analyze/troubleshoot all levels of desktop, application, and network issues (Tier 1 and 2)
 * Document, track and monitor technical issues to ensure timely resolution
 * Document changes in IT inventory and asset management systems
 * Provide timely and thorough input for regular status reporting
 * Provide computer hardware and software setup, repair, upgrading, and troubleshooting
 * Perform add/modify/delete of user profiles and accounts
 * Assist in help desk documentation
 * PC Hardware, BIOS, Drivers etc.
 * Phone/AV support
 * Mobile support for wireless devices (intune)
 * Perform other duties and special projects as required


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