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# Technical Setup Specialist

- **Company:** Kenect, LLC
- **Location:** Pleasant Grove, UT, United States
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Instant Messaging Technology, Salesforce.Com, Cloud Platform System
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=66e3e42926ac1d60

## About the Role

Do you have experience in Customer inquiry handling?, * Minimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environment

 * Ability to simultaneously manage multiple projects and communication channels
 * Strong organizational skills with sharp attention to detail and follow-through on task completion
 * Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences
 * Familiarity with cloud-based platforms and tools (e.g., Salesforce, Jira)
 * Ability to identify, troubleshoot, and resolve technical issues
 * Proactive, resourceful problem-solver who can handle escalations with confidence

## Description

As a Technical Setup Specialist, you'll be the expert guiding customers as they get started with Kenect. This role focuses on managing the technical configuration of accounts, integration connections, and product features to ensure a seamless experience for both new and existing users. This role includes walking customers through key configuration steps and resolving technical issues that may arise during onboarding. You'll also take ownership of escalated setup tasks, coordinate internally and externally to continue momentum, and make sure customers are fully activated and positioned for long-term success.

What You Will Be Doing
*

 + Virtually conduct account setup meetings with stakeholders
 * Guide customers through compliance with 10DLC text messaging requirements
 * Manage potential issues and proactively recommend solutions
 * Monitor customer progress and address setup challenges quickly
 * Provide fast, clear, and professional responses to customer inquiries with proactive communication
 * Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters
 * Accurately document activities to maintain visibility and alignment across teams, We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.


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