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# IT Help Desk Support

- **Company:** Capital Automotive Group
- **Location:** Raleigh, NC, United States
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Desktop Computing, Issue Tracking Systems, Networking Basics, Remote Service Software, Software Troubleshooting, User Accounts
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a98038bdd4be84e8

## About the Role

Do you have experience in macOS?, * Previous experience in IT support, help desk, or a related technical role preferred

 * Experience supporting Windows and/or Mac operating systems
 * Strong troubleshooting, problem-solving, and communication skills
 * Ability to analyze technical issues and provide effective solutions efficiently
 * Familiarity with remote support tools and ticketing systems preferred
 * Knowledge of IT security practices and basic networking concepts
 * IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or similar are a plus
 * Knowledge of ITIL best practices is a plus
 * Ability to work independently while managing multiple priorities in a fast-paced environment
 * Positive attitude, strong work ethic, and team-first mentality
 * Must pass pre-employment background screenings

## Description

Capital Automotive Group is seeking a driven and customer-focused IT Help Desk Support team member to join our growing organization. This role plays a key part in supporting the day-to-day technology needs of our dealerships and operations, helping employees stay connected, productive, and supported. The ideal candidate is tech-savvy, solutions-oriented, and enjoys helping others in a fast-paced environment., * Provide first-line technical support to end-users via phone, email, remote support, or in person

 * Diagnose and troubleshoot hardware, software, network, and system-related issues
 * Create, manage, and maintain user accounts, passwords, and access permissions
 * Support Windows and/or Mac operating systems across multiple locations
 * Assist with setup, configuration, and deployment of computers, printers, mobile devices, and other IT equipment
 * Ensure compliance with IT security policies and procedures
 * Help implement security measures and educate users on technology best practices
 * Maintain accurate documentation of IT assets, configurations, and support activities
 * Create and update internal IT process documentation as needed
 * Collaborate with team members and vendors to resolve escalated technical issues
 * Perform additional duties as assigned


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