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# MSP Support Technician II

- **Company:** MSP HAWAII, INC.
- **Location:** Cleveland, OH, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $96,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Windows Servers, Security Information and Event Management, Virtual Local Area Networks, Firewalls (Computer Science)
- **Published:** July 13, 2026
- **Apply:** https://www.careerjet.com/jobad/usbd8092503031de7cb2464a7645b5f5a4

## About the Role

* 5 years of IT support experience
 * 3 years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
 * Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
 * Advanced Firewall Troubleshooting experience

## Description

Join our dynamic team as an MSP Support Technician II, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clients.
We're seeking a seasoned IT professional who exhibits a genuine commitment to service - someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.
We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.
Responsibilities:

 * Take escalation tickets from the T1 technicians
 * Handle Tier 2 tickets including but not limited to:

 * Network Issues / Outages
 * Backup and Disaster Recovery Review / Maintenance Restores / Deploying
 * Security Solution Review / Maintaining / Deploying
 * MFA
 * A/V
 * SAT
 * SIEM
 * Business Application Support / Securing Third Party Support
 * POS
 * PMS
 * Active Directory, Group Policy, DHCP, DNS edits
 * Hotel Applications (Key/lock, Guest Internet/Cable, etc,)
 * Financial and Accounting Applications
 * Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
 * Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, etc.
 * Client Onboarding
 * Client communications and interactions, remotely and in person
 * Detailed documentation of issues and resolutions


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