> Markdown version of [/jobs/ext/1257721-senior-system-administrator](https://www.wearedevelopers.com/jobs/ext/1257721-senior-system-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior System Administrator - **Company:** Maximus, Inc. - **Location:** Colorado Springs, CO, United States (Remote available) - **Experience:** Expert - **Salary:** $92,300.0 - $166,850.0 - **Contract:** Permanent contract - **Skills:** Audit Trail, Configuration Management Databases, System Configuration, Data Integrity, Monitoring of Systems, Release Management, Software Asset Management, Software Engineering, Systems Integration, Enterprise Software Applications, Information Technology, Servicenow - **Published:** July 13, 2026 - **Apply:** https://www.careerjet.com/job/us4e818eb7b408e1aef0feb8338ebdb816/eaa ## About the Role Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support. - Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes. - Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements. - Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams. - Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency. - Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support. - Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools. - Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience) - 8+ years of progressive experience in systems administration and enterprise IT operations, including senior-level platform or tool administration Preferred Skills and Qualifications: - Advanced experience administering ServiceNow ITSM/ITOM modules in a large enterprise environment - Strong CMDB governance, data integrity, and discovery/reconciliation experience - Experience supporting federal IT environments and compliance with agency standards - Familiarity with configuration, change, and release management processes - Experience supporting enterprise monitoring, asset management, and service reliability initiatives - Strong documentation, communication, and stakeholder coordination skills #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS220, T4, Band 7 ## Description Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise. - Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes. - Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services. - Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security. - Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems. - Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed. - Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required. - Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives., Modern Technology Solutions, Inc. 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