> Markdown version of [/jobs/ext/125788-it-support-technician](https://www.wearedevelopers.com/jobs/ext/125788-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Communication & Technology Industries Inc - **Location:** Metairie, LA, United States - **Salary:** $40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Networking Basics, Office365, Information Technology - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e2dc646157dc9985 ## About the Role Do you have experience in Systems & applications support?, * Strong customer service and professional bedside manner when supporting users * Excellent written and verbal communication skills * Ability to learn quickly in a fast-paced technical environment * Excitement and curiosity for technology and IT support Preferred Experience * Previous technical support or IT-related experience or education * Experience working for a Managed Service Provider (MSP) is preferred but not required * Call center or high-volume customer support experience * Experience supporting Microsoft 365 (O365) environments or other IT systems ## Description In this role, you will work closely with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365, basic networking tools, and systems while maintaining strong communication throughout the support process. To be successful in this role, you demonstrate professionalism, communicate clearly with both technical and non-technical users, and efficiently manage multiple support requests while continuing to build technical knowledge and troubleshooting skills. We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply. General Job Duties Include * Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting * Manage an average of 10-15 support tickets per day while maintaining excellent customer service * Communicate effectively with end users to diagnose and resolve technical issues promptly * Escalate more advanced technical issues to senior engineering staff when appropriate ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)