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# User Support Technician

- **Company:** State of South Carolina
- **Location:** York County, SC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Data Migration, Network Connections, System Software, Diagnostic Tools, Tablet Computers, Computer Equipment
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=550231025c5f1ad6

## About the Role

Do you have experience in Telecommunication?, Do you have a High school diploma or GED?, * Bachelor's degree; or

 * Associate's degree in an IT-related field and two years of experience; or
 * High school diploma and four years of experience installing and supporting hardware and software.
 * Thorough knowledge of PC hardware, software and network connections.
 * Detailed understanding of telecommunications theory and practice.
 * Exceptional problem-solving, customer service, organizational and interpersonal skills.
 * Ability to follow instructions of a highly technical nature.
 * Ability to establish and maintain effective working relationships with co-workers, faculty, staff and students.
 * Ability to handle highly sensitive and confidential information., License/Certification: CompTIA, Apple and/or Microsoft certifications desired.

## Description

Reporting to the Associate Director of User Support, the User Support Technician provides technical and infrastructure support to faculty, staff and student users.

 * Installs, configures and maintains desktop and laptop PCs (Windows and Mac) and other devices, including printers, tablets, etc. Installs, configures and upgrades application and operating system software.
 * Installs, configures and maintains voice, data and video equipment.
 * Installs, terminates and tests cabling, as necessary.
 * Participates in recommended training, follows best practices and remains current on new technologies.
 * Uses industry standard diagnostic tools to aid in identifying, troubleshooting and repairing hardware, software, network and telephony connectivity issues.
 * Coordinates internal component repairs or replacement with third-party suppliers, such as Dell or Apple, as needed.
 * Uses existing internal or external information sources to research and resolve incidents and fulfill requests; escalates issues when necessary per procedures; and accurately and promptly documents and updates service records in the ticket-tracking system.
 * Relocates equipment as requested by users or as dictated by hardware rotation guidelines.
 * Removes old equipment and performs data migration to new machines per related information security policies and procedures.
 * Assists users by teaching them how to use hardware and software effectively, answers "how to" questions, and provides information and recommendations on upgrades., Travel/Overtime Requirements: Employee is expected to work outside regular business hours and on weekends for planned system maintenance and emergencies.

Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.


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