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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Configuration and Programming Analyst - **Company:** The University of Texas - **Location:** Arlington, TX, United States - **Contract:** Permanent contract - **Skills:** Software Applications, Backup Devices, Information Systems, Computer Programming, Databases, Information Management, Software Engineering, Firewalls (Computer Science), Information Technology, Laptops, Network Server - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a27be40900c3056d ## About the Role Do you have experience in Telecommunication?, Do you have a High school diploma or GED?, * High school diploma. * Two (2) years of related contact center management work experience, or two (2) years of any equivalent combination of education, experience, and training. Preferred Qualifications * Bachelor's Degree with coursework in computing or information systems. * Two (2) years of related contact center management work experience. Knowledge, Skills and Abilities * Knowledge of principles of computing, telecommunications, networks, hardware, software and operating systems. * Ability to install, configure, integrate, and manage software application in an enterprise environment. * Strong skill in analyzing and solving complex computing problems. * Strong customer centric approach. * Ability to explain technical matters to non-technical people. * Good understanding of business process and related information management issues. * Ability to communicate and work well in a team environment., * * What is the highest level of education attained? + GED + High School Diploma + Associate's Degree + Bachelor's Degree + Master's Degree + PhD or equivalent * * How many years of professional experience do you have in the related field? + None/less than 2 years + 2 to 3 years + 4 to 5 years + 6 years or more * * How many years of experience do you have working in higher education? + None/less than 1 year + 2 to 3 years + 4 to 5 years + 6 years or more * * How many years of hands-on experience with application development and support do you have? + None + Less than 2 years + 2 to 3 years + 4 to 5 years + 6 years or more * * What is your skill level with PC applications, desktop, laptops, and relevant software application? (Proficient is the highest skill level) + No skills/Basic + Intermediate + Advanced + Proficient ## Description The IT Systems Configuration and Programming Analyst works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of contact center solutions that meet business and organizational standards, constraints, and requirements., * Manage assigned contact center applications and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices. * Monitor contact center applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices. * Plan, install, configure, and maintain necessary production and non-production environments related to contact center applications on workstations. * Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments. * Maintain and use testing and validation processes to assure integrity and stability of software applications. * Work within the change management process for all configuration changes to software applications and related environments. * Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks. * Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication. * Monitor financial costs of operating software applications including those related to operational and backup resources. Communication and Collaboration * Provide project communication with customer, management, and project management office for the purpose of having a common understanding of project results and goals. Incident Response and Support * Resolve customer reported applications issues. * Work with vendors to correct software defects by installing fixes or managing user expectations of product use. Other duties as assigned ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hate organising your photos? 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