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# IT Support Technician

- **Company:** LGA
- **Location:** Pittsburgh, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, AutoCAD, Access Network, Antivirus Softwares, Autodesk Revit, Hypervisor, Microsoft Office, Microsoft Servers, Productivity Software, Software Engineering, Software Licensing, Enterprise Software Applications, Bluebeam, ServiceNow IT Service Management, Information Technology, Network Support
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b72af617ce88ca48

## About the Role

Do you have experience in Productivity software?, Do you have a Associate's degree?, * 3+ years' experience in IT support in a professional service firm or similar

 * Associate's Degree in Information Technology or greater
 * Up-to-date knowledge of operating systems including Microsoft Windows, Microsoft Server, and hypervisor environments
 * Outstanding communication/collaboration and time management skills
 * Proficient in basic enterprise software (Microsoft Office Suite)
 * Previous experience within the AEC industry advantageous
 * IT certifications advantageous

Physical Requirements and Work Environment

 * Prolonged periods of sitting and working on a computer
 * Manual dexterity for sketching, computer, and phone usage
 * Walking, standing, and traversing various terrain frequently
 * Lifting, pushing, pulling up to 25 pounds at times

## Description

* Support firm-wide IT projects, including the design and implementation of new IT systems
 * Troubleshoot and conduct maintenance of Microsoft and Apple-based devices, network, and software issues
 * Provide user support including Microsoft Office and industry specific software such as AutoCAD, Revit, and Bluebeam
 * Ensure users systems operate efficiently including workstations, email, anti-virus, printing, security upgrades, and software licensing
 * Monitor and administer co-managed IT ticketing system and update internal IT knowledge base
 * Ensure that all data, network access, and systems are secure and protected
 * Evaluate user needs and system functionality, provide user training, support, advice, and feedback as needed
 * Coordinate with a third-party managed services contractor for daily monitoring, network maintenance, and support assistance
 * Configure and set up new hardware and software while simultaneously coordinating workstation moves
 * Manage software and operating system upgrades and make proposals as needed
 * Stay up to date with the latest technologies
 * Make recommendations for improving the firm's IT systems


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