> Markdown version of [/jobs/ext/1260310-business-change-manager](https://www.wearedevelopers.com/jobs/ext/1260310-business-change-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Change Manager - **Company:** Deloitte - **Location:** UK (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Agile Methodology, Artificial Intelligence, PRINCE2 - **Published:** July 14, 2026 - **Apply:** https://apply.deloitte.co.uk/UKCareers/Login?jobId=24163 ## About the Role * Extensive business change and technology adoption experience within a project delivery environment; professional services experience is highly beneficial. * Proven experience delivering large-scale business change, with strong knowledge of change management principles, methods, tools, and adoption planning. * Ability to develop practical change deliverables, including impact assessments, engagement plans, communication plans, sponsor plans, and resistance management approaches. * Excellent written and verbal communication skills, with the confidence to present, influence, and manage senior stakeholders effectively. * Strong relationship-building skills, with the ability to build trust and rapport across technical and non-technical audiences. * Experience leading, coaching, or mentoring junior team members. * Resilient and adaptable, with the ability to respond quickly to changing business needs and adjust the change approach when required. * Good understanding of professional services business processes and the people side of change. * Experience with PROSCI, ITIL, PRINCE2/waterfall, and Agile methodologies is highly desirable; business change management certification is an advantage. Desirable Skills and Attributes * Collaborative team player with a positive attitude and the ability to motivate self and others. * Strong expectation management skills and the confidence to handle difficult conversations professionally. * Awareness of IT trends and an interest in using AI to improve productivity and support technology advancement. * Previous experience working with Agile and Lean practices. * Natural interest in the people side of change, behavioral change, or psychology. * Professional, diplomatic, and persuasive communication style at all levels within the firm. * Passion for innovation and continual service improvement. ## Description The Senior Business Change Manager will shape and deliver business change for technology-enabled projects. The role focuses on clear change strategy, practical communication and engagement plans, strong stakeholder relationships, and sustained user adoption. You will also support the Head of Change & Analysis by mentoring junior team members, encouraging innovation, and embedding continual service improvement across the team. Responsibilities * Define and deliver business change strategies that maximise user adoption, reduce resistance, and support successful IT project delivery. * Create clear change and communication plans, including key messages, sponsor roadmaps, stakeholder engagement, resistance management, and adoption activities. * Engage technical and non-technical stakeholders at all levels, building trust, gaining support, and navigating complex stakeholder needs with confidence and diplomacy. * Provide strategic change input at project and board level, ensuring business impacts, risks, and readiness are understood and managed. * Oversee change activity during implementation and after go-live, helping teams sustain adoption while avoiding change saturation across the business. * Coach and mentor junior business change managers, supporting their development and helping maintain a high-performing team. * Champion innovation, including the practical use of AI and other emerging technologies to improve change management processes and team efficiency. * Embed a continual service improvement mindset by identifying opportunities to improve services, ways of working, and overall change delivery quality. * Lead by example, promote service excellence, and role model the firm's values in day-to-day delivery. ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt) - [AI and Agility: The Dynamic Duo for Disruption](https://www.wearedevelopers.com/videos/2081-ai-and-agility-the-dynamic-duo-for-disruption) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Turning People Strategy into a Transformation Engine](https://www.wearedevelopers.com/videos/1755-turning-people-strategy-into-a-transformation-engine) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Should Tech Managers Be Developers First? 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