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# Helpdesk Engineer

- **Company:** Fluidone
- **Location:** Sheffield, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Business Software, Cloud Computing, Cyber Security, Disaster Recovery, Internetworking, Networking Basics, Cloud Services, Microsoft SharePoint, Office365, Information Technology
- **Published:** July 14, 2026
- **Apply:** https://www.fluidone.com/careers/level-1-helpdesk-engineer

## About the Role

Strong written and verbal communication skills are essential for effective interaction with end users., * Proficient in diagnosing network, software, and hardware issues both verbally and remotely.

 * Strong knowledge of Microsoft Windows 10 and 11.
 * Proficient with Microsoft 365 applications
 * Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID).
 * Experience managing users and permissions in Active Directory / Entra ID
 * Minimum 12 months' experience in a similar support role.

Desirable:

 * Foundation-level understanding of networking principles
 * Knowledge of Windows Server environments and Active Directory administration

Other:

 * Strong grounding in general IT support
 * Excellent customer service and communication skills
 * Ability to perform effectively in a fast-paced environment
 * Proactive, with strong initiative
 * Demonstrates ownership and accountability
 * Maintains a high standard of professional conduct
 * Experienced in IT issue analysis and resolution
 * Effective and collaborative team player

## Description

The Helpdesk Engineer is part of a team providing remote support to clients, managing a range of 1st line cases., * Communicate with end users via telephone, email, and remote-access tools.

 * Deliver high-quality client service and manage expectations in line with established processes
 * Manage all service requests in accordance with defined SLAs.
 * Take full ownership of incidents through to resolution or appropriate escalation.
 * Maintain accurate and timely updates within the Service Desk system


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