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# Technical Support Representative

- **Company:** Barracuda Networks AG
- **Location:** Innsbruck, Austria
- **Salary:** €37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Client Server Models, Linux, Virtual Private Networks (VPN), Remote Access Technology, Virtualization Technology, Information Technology, Web Technologies
- **Published:** July 14, 2026
- **Apply:** https://www.adzuna.at/details/5737001667

## About the Role

* Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).Strong troubleshooting/problem resolution skills
 * Ideally experience in technical support.
 * Strong solution-oriented thinking and willingness to learn new technologies.
 * Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.

## Description

our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report to the Technical Support Manager.

What you'll be working on

 * Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
 * Assist our partners and customers with configuration, implementations and troubleshooting.
 * Communicate, assist and support our customers and partners to protect their IT infrastructure.
 * Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.


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