> Markdown version of [/jobs/ext/1263045-technical-support-engineer-iii-conus](https://www.wearedevelopers.com/jobs/ext/1263045-technical-support-engineer-iii-conus). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer III (CONUS) - **Company:** F5 Networks, Inc. - **Location:** Liberty Lake, WA, United States - **Experience:** Expert - **Salary:** $81,600.0 - $122,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Analysis, Application Firewall, Unix, Data Centers, Linux, Domain Name System (DNS), Networking Hardware, Internetworking, Virtual Private Networks (VPN), OSI Models, Network Security, Network Protocols, Red Hat Enterprise Linux, Salesforce.Com, Web Application Security, Software Engineering, TCP/IP, Virtualization Technology, Diagnostic Tools, Authentication Authorization Accounting (Server Program), Transport Layer Security, Malware, 3-tier Architectures, Ddos, Vmware - **Published:** July 14, 2026 - **Apply:** https://ffive.wd5.myworkdayjobs.com/f5jobs/job/Liberty-Lake/Technical-Support-Engineer-III--CONUS-_RP1037477-1 ## About the Role * Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. * Hands-on technical experience preferred with internetworking/data center operations including WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g., Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Potential for exposure to Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.) * Proficient with Windows OS * Able to work under limited or little instructions on routine work. * Evidence of building strong internal/external relationships within a team environment. * Experience with a Customer Relationship Management system. Salesforce Service Cloud experience preferred. * Analytical thinker with strong attention to detail * Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus. * Should be able to effectively relay technical information to customers of varying skill levels, including senior technical customer levels. How do you qualify? * Showcase 5 years' experience in a professional technical support role or equivalent experience, working with relevant technologies * Holding a 2nd Tier Academic Degree (bachelor's BA/BS, Honors, Graduate Certificate or equivalent) preferred. ## Description At F5, you will be a part of our Technical Support Engineering team supporting our Federal customers. We are seeking a seasoned and experienced Enterprise Support professional who provides remote technical assistance on F5 solutions to internal and customers and F5 Partners requiring support engineers that are part of the CONUS program. Our TSE III's handle multiple active cases of diverse scope where analysis of customer network environments and customer specific data requires a review of identifiable factors to arrive at a conclusion which can work around, restore or resolve the customer's problem. You will aim to keep our Federal customers satisfied. They exercise solid judgment within an ISO certified Quality Management System set of defined procedures in order to select the best methods amongst several possible methods and techniques, to build a plan of action and take appropriate action. They receive little day to day instructions on their work, and general instructions on new projects or assignments. Please review and acknowledge: * This group of TSE's work on a SHIFT SCHEDULE between 5pm-7pm/PST start time to 4am/PST-6am/PST end time to ensure 24/7 coverage * 4x10s schedule, including 1 weekend day * You must reside in the Greater Spokane, WA region and be able to commute to our Spokane Valley office location. This is not a remote/hybrid opportunity. * Unfortunately, we are not able to provide US work sponsorship for this opportunity at this time This team is exceptionally proficient with several troubleshooting tools and equipment while providing resolutions to cases. They network with senior internal and external personnel and build strong working relationships internally, with their peers, Escalation Engineers, and Managers, or related F5 departments and externally, to customers and partners. Lastly they provide communication to our customers, by phone, email and/or Zoom, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction. What will you do? * Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. * Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. * Provides F5 customers and partners with a consistently high-quality support experience. * Participates in on-going training with F5 products and related technologies. * Maintains high schedule adherence (work hours and on-phone time) * Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management * Manages multiple routine cases and prioritizes based upon customer and business needs * Performs additional projects as required, * Duties are performed in a normal office environment while sitting at a desk or computer table. * Duties require the ability to use a computer, communicate over the telephone via headset, and read printed material. * Working in an environment where work hours are scheduled shifts to provide 24x7 coverage for our CONUS customers. This role is required to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed. * Occasional travel may be required (5-10% of work time) ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Chrome for Sale? Comet - the upcoming perplexity browser Stealing and leaking](https://www.wearedevelopers.com/videos/1331-wearedevelopers-live-chrome-for-sale-comet-the-upcoming-perplexity-browser-stealing-and-leaking) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Micro-frontends anti-patterns](https://www.wearedevelopers.com/videos/299-micro-frontends-anti-patterns) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)