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# IT Operations Technician

- **Company:** Russell Sage College
- **Location:** Troy, NY, United States
- **Experience:** Starter
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Adobe Creative Cloud, Computer Terminals, Hard Disk Drives, Information Technology Operations, IP Pbx, Microsoft Office, IP Cameras, Software Maintenance, Enterprise Software Applications, Computer Equipment, Information Technology
- **Published:** July 14, 2026
- **Apply:** https://www.juju.com/job/00000000ggdzoa

## About the Role

+ 1-2 years directly related experience minimum requirement; associate's degree, A+ and Network+ preferred.

 + The successful candidate will have strong organizational skills, strong attention to detail, ability to work as a team and independently and provide excellent customer service.

Knowledge and Skill Requirements:

 + Must be able to lift and carry supplies pertaining to the job (not over 50 pounds).

 + Must be able to sit, stand, reach, bend, hear, speak, see documents and computer terminal, and have dexterity to operate various machines essential to the job.

 + Associates degree in Computer Technology or equivalent theoretical depth.

 + Strong working knowledge of Computer maintenance and troubleshooting.

 + Minimum 1-2 years experience in computer operations and repair and installations.

 + Excellent customer service skills

 + Should be comfortable managing multiple simultaneous projects.

 + A+ and Network+ preferred but not required. Skills and concepts covered in these certifications is a must.

The ideal candidate will be comfortable offering support over the phone, and be able to support users remotely.

## Description

+ Installation, configuration, and troubleshooting of all hardware. Image computer as needed.

 + Troubleshoot applications, adobe suite, Office, Zoom?etc Assist with maintenance of inventory, Lansweeper.

 + Installation, configuration, and troubleshooting of all software packages.

 + Assembly, maintenance, and repair of computer hardware (motherboards, RAM, Hard drives, etc). The ability to effectively and accurately diagnose hardware issues is a must.

 + Deploy and configure both IP phones and the the IP PBX Install and manage IP cameras.

 + Provide user assistance to faculty and students.

 + Perform regular hardware/software maintenance. Provide IT Service Desk phone coverage.

 + Service and repair LCD projectors and other classroom technologies. Troubleshoot both Student and Staff wireless issues

 + Work with the NIS Department on various projects

 + Write articles and otherwise contribute to the knowledgebase.

 + Provide evening support on a rotating four-week on-call schedule, as well as coverage for special events as needed.

 + Perform other duties as assigned by the supervisor.


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