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# Desktop Support Engineer

- **Company:** Infosys
- **Location:** Irvine, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe InDesign, Apple Mac Systems, Software Applications, Computer Networks, Desktop Computing, Microsoft Software, Remote Service Software, Runbook, Strategies of Testing, Peripherals, Laptops, Software Performance, Servicenow
- **Published:** July 14, 2026
- **Apply:** https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25633&siteid=5439&PageType=JobDetails&jobid=2245362

## About the Role

An agile mindset with effective communication and problem-solving skills.
The ability to work on majority of the areas as part of SDLC lifecycle
Passion for innovating solutions that drive progress and meet future challenges.
A proactive approach to monitoring and resolving production issues before they escalate.
Commitment to continuous learning, knowledge sharing, and fostering team development, * Willingness to work in walk in support environments and interact directly with end users.

 * Ability to comply with Company security, compliance, and data protection policies.
 * Valid driving license may be required for roles involving onsite travel between locations (where applicable)., * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
 * This position may require relocation and/or travel to work/project location.
 * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

## Description

In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:

Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
Participate in design discussions to capture software specifications, and aid in creation of process documentation.
Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository, Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration

Technical/Domain Skill 2

Technology|Microsoft Technologies|Windows OS

Technical/Domain Skill 3

Technology|Mac - Administration|MAC OS Support, casper

Required Skill and Experience

 * Strong hands-on experience supporting Windows and macOS platforms.
 * Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools.
 * Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices.
 * Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
 * Familiarity with walk in desk operations and queue-based support models.
 * Ability to follow runbooks, standard operating procedures, and security guidelines.
 * Provide onsite and walk in IT support with a strong customer service focus.
 * Troubleshot desktops, laptops, printers, mobile devices, peripherals, and meeting room equipment.
 * Support Windows and macOS systems and approved applications using standard procedures.
 * Assist with employee onboarding, device setup, and Day 1 support.
 * Handle onsite escalations, high priority incidents, and installations not possible remotely.
 * Identify recurring issues, collect logs, support root cause analysis, and update knowledge base.


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