> Markdown version of [/jobs/ext/1265090-advanced-msp-systems-engineer-tier-3-in-grand-blanc](https://www.wearedevelopers.com/jobs/ext/1265090-advanced-msp-systems-engineer-tier-3-in-grand-blanc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Advanced MSP Systems Engineer - Tier 3 in Grand Blanc - **Company:** Energy Jobline - **Location:** Grand Blanc, MI, United States - **Experience:** Expert - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Systems Engineering, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Microsoft Software, Windows Servers, Windows PowerShell, Microsoft SharePoint, Firewalls (Computer Science), Microsoft InTune, Information Technology, 3-tier Architectures, CIS Benchmarks - **Published:** July 14, 2026 - **Apply:** https://www.energyjobline.com/job/advanced-msp-systems-engineer-tier-3-grand-blanc-31144811 ## About the Role * A genuine drive to help people and zero ego about it. The most senior tech in the building who makes juniors feel small is worse than useless here. * Strong communication, verbal and written, with the patience to match. With clients, the grandma test rules: if she would not get it, you are not done explaining. * Seven or more years of hands-on IT experience, including real escalation-level or senior work. MSP experience strongly , because supporting many environments is a different sport than supporting one. * Deep Microsoft stack mastery: Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access), Windows Server (AD, Group Policy, DNS, DHCP), networking, firewalls, and virtualization. * Real backup and disaster recovery chops, including the part where you verify the restore actually works. * Security fundamentals you can teach, not just configure. * The judgment to know when a clever solution is the wrong solution., * Scripting and automation in your bones (PowerShell or similar). If you have ever written a script purely to avoid doing something twice, you are our people. * Genuine curiosity about practical AI in IT operations. We are actively building this out, and you would be driving a lot of it. * Experience designing and scoping solutions in a sales or pre-sales capacity. * ConnectWise Manage (our PSA) and QuoteWerks (our quoting tool). Bonus points if you have lived in them daily. Would Also Be Great If You Have * Apple and macOS experience. Some of our clients run Mac-heavy shops, so depth is a nice-to-have, not a requirement. * Familiarity with security and compliance frameworks: CIS Controls, CMMC, and friends. * Senior certifications: AZ-104, MS-102, Network+, or comparable. We care more about what you can do than what is framed on the wall, but we will happily celebrate the wall too. * The ability to type 50+ wpm without hunting for the keys. * A love for technology, Star Wars, science, and gadgets. Strong opinions welcome. Defending them at lunch is practically in the job description. ## Description * Own and resolve the high-level escalations that get past our Tier 2 team, serving as the final internal escalation point and solving complex, multi-system problems right the first time. * Act as the technical lead in our sales process: perform discovery and assessments, design solutions, and build accurate scopes alongside our sales team (never client-facing solo). * Mentor and level up the Tier 1 and Tier 2 team, build documentation and automation, and steadily reduce how often anything needs to reach your desk at all., * Own and resolve the escalations that genuinely require senior expertise, accurately and the first time. The ones that get past Tier 2 (not many, by design) are yours. * Serve as the final internal escalation point, and own vendor escalations beyond what Tier 2 can drive. * Back up Tier 1 and Tier 2 on complex issues without taking the keyboard away from them. * Close It Twice: every resolution ends by closing the ticket and closing the knowledge gap, with a knowledge base article or a teach-back. A fix that lives only in your head is just a future escalation with a delay timer on it. Sales Engineering: The Technical Truth in the Room * Perform technical discovery and assessments of prospect environments. In the room you are mostly listening and learning where the business hurts, and you speak only when a specific technical question needs your answer. * Design the right solution and build the scope and bill of materials (we run QuoteWerks). * Pair with a member of our sales team through the recommendation. You bring the technical credibility, they own the relationship and the close. You are never client-facing solo. * Design honestly. Sometimes the right answer is smaller than the proposal everyone hoped for, and the truthful recommendation is the one you hand the sales team to take to the client. Recommending the right fit, even when it is a competitor's, is one of our core promises, and it starts with your assessment. Leveling Up the Team: Because a Bottleneck Isn't a Badge of Honor * Hold a scheduled, protected mentorship hour every day. Coaching is part of the job, not the thing you do if time is left over, because time is never left over. * Keep a simple skills plan for each Tier 1 and Tier 2 tech, and deliver at least one internal training session a month. * Coach with questions before answers. The goal is that the tech solves the next one without you. * Measure your own success partly by how rarely the team needs to escalate to you. We are hiring a force multiplier, not a human ticket funnel. Documentation & Automation: Turning Genius Into Infrastructure * Build and maintain SOPs and the knowledge base in clear, no-nonsense a tech can actually follow at 11pm on a Tuesday. * Own the health of our tool stack, and ship automation and practical AI improvements that give the team hours back. * Pitch before you build: the problem, the hours it costs us, the fix, the expected savings, the risks. * On projects, you architect and hand off to a Tier 2 to implement, then stay close enough to help and run the post-mortem. Designing it and building it are different jobs. ## Related Videos - [A practical guide to writing secure Dockerfiles](https://www.wearedevelopers.com/videos/109-a-practical-guide-to-writing-secure-dockerfiles) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [OPA for the cloud natives](https://www.wearedevelopers.com/videos/713-opa-for-the-cloud-natives) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)