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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Itasca, IL, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Servers, Microsoft InTune, Microsoft Business Central
- **Published:** July 14, 2026
- **Apply:** https://www.juju.com/job/00000000ggd5t5

## About the Role

* Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial. Requirements * Experience supporting users in a help desk, desktop support, or service desk environment.

 * Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support.

 * Familiarity with Active Directory for basic user and access-related tasks.

 * Ability to diagnose and resolve routine technical issues with a practical, customer-first approach.

 * Experience managing and updating service desk tickets with clear and accurate notes.

 * Strong communication skills and a detail-oriented approach when assisting users as a visible member of the IT team.

 * Ability to stay organized while handling documentation, asset tracking, and day-to-day support responsibilities. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience.

 * Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues.

 * Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools.

 * Install software, configure user workstations, and provide basic technical support for end-user hardware and applications.

 * Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system.

 * Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment.

 * Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central.


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