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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Development Engineer III, Microsoft Dynamics 365 - **Company:** Premera Blue Cross - **Location:** Mountlake Terrace, WA, United States - **Experience:** Expert - **Salary:** $111,900.0 - $190,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Automation of Tests, Unit Testing, Microsoft Azure, Information Systems, Continuous Delivery, Continuous Integration, Data Hub, Data Integration, Software Debugging, Programming Tools, Microsoft Dynamics, Performance Tuning, Systems Development Life Cycle, Power BI, Cloud Services, Software Engineering, Software Requirements Analysis, Software Systems, Azure Service Bus, Flexi (Photoshop Plugin), Model-Driven Development, Microsoft Power Automate, Genesys, Information Technology, Virtual Agents, Api Management, Serverless Computing, Powerapps, Web Api, Programming Languages - **Published:** July 14, 2026 - **Apply:** https://premera.wd5.myworkdayjobs.com/Premera/job/Mountlake-Terrace-WA/Software-Development-Engineer-III--Microsoft-Dynamics-365_R28879 ## About the Role * Bachelor's Degree in Computer Science, Information Systems, or a related field. * (5) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages. * (5) years of any D365 experience. * Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK. * Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities. * Experience with data surfacing strategies like PCF, custom pages, and virtual entities. * Strong understanding of CRM user experience and designing for front-line support teams. * Ability to work cross-functionally in agile or hybrid project environments. * Exposure to cloud solutions. * Previous experience in an agile environment., * (5) years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service. * Familiarity with telephony integrations (preferably Genesys Cloud CX). * Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities. * Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools. * Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional). * Experience using and creating automated test tools. * Experience in the healthcare industry or a highly regulated environment. Knowledge, Skills, and Abilities * Demonstrated ability to use technology to solve business problems. * Proficient application of systems coding and development tools, techniques, and practices. * Desire and ability to continually improve technical skills. * Good written and verbal communication skills and effective listening skills. Physical Requirements The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: * This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. * This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone. ## Description * Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate). * Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience. * Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs. * Optimize performance, usability, and automation for CSR call, chat, and email flows. * Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing. * Monitor, troubleshoot, and improve reliability and adoption of D365 features. * Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions. * Analyze moderate risk business needs to determine solutions. Design solutions on various platforms by studying requirements and information needs. * Translate moderately complex system requirements into code using multiple programming languages and/or tools. Develop and modify code and system set-up based on program specifications. Apply CICD (Continuous Integration/Continuous Deployment). * Perform testing using both unit testing and test automation and document test results. Participate in testing associated with cross-functional project team efforts. * Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems. Create SDLC (Software Development Lifecycle) artifacts. * Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis. * Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met. Begin to provide feedback to peers on designs. * Provide input to standardization of IT processes and ensure application of IT standard processes and requirements. * Participate in continuing education opportunities and proactively improve your level of knowledge about Premera's business and relevant technologies. ## Related Videos - [PoC “Austria Experience Data Hub”](https://www.wearedevelopers.com/videos/92-poc-austria-experience-data-hub) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Community Interview - PyLadies Berlin](https://www.wearedevelopers.com/videos/837-community-interview-pyladies-berlin) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)