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# Manager of HR Process Transformation & Architecture

- **Company:** Mastercard
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $125,000.0 - $207,000.0
- **Contract:** Permanent contract
- **Skills:** Service Design, Signavio, Aris Software, Data Analytics, Workday
- **Published:** July 14, 2026
- **Apply:** https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Purchase-New-York/Manager--HR-Process-Transformation---Architecture_R-280927

## About the Role

Continuous improvement
Communication skills
Workday
Celonis
SAP, * Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives

 * Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization
 * Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking
 * Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar
 * A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement
 * Excellent communication, stakeholder management, and influencing skills across business and technical audiences

## Description

* The HR Journey and Process Architect role leads the design, standardization, and continuous improvement of global HR processes and employee journeys
 * Working across the end-to-end employee lifecycle, this role partners with HR leaders, Experience Owners, HR Technology, Service Delivery and regional stakeholders to diagnose current-state processes and design scalable future-state solutions to improve efficiency, compliance, and user experience
 * The role blends process architecture, lean methodology, service design, and stakeholder influence to deliver simplified, data-driven, and sustainable HR operations
 * Lead the discovery, analysis, value stream analysis and redesign of key HR processes across the employee lifecycle
 * Develop and maintain clear as-is and future-state process models, taxonomies, and standards using BPM tools such as SAP Signavio or similar platforms
 * Apply Lean, Six Sigma, and service design methodologies to identify inefficiencies, reduce friction, and improve both operational performance and employee experience
 * Partner closely with HR Technology, Workday, and service delivery teams to turn future-state designs into practical system and operating model solutions
 * Drive global process standardization while thoughtfully balancing local regulatory, compliance, and business needs
 * Use KPIs and process insights to shape recommendations, support transformation initiatives, and identify opportunities for efficiency and cost optimization
 * Build strong relationships across HR, operations, compliance, and technical teams to drive alignment, adoption, and sustainable change


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