> Markdown version of [/jobs/ext/1265521-product-support-supervisor](https://www.wearedevelopers.com/jobs/ext/1265521-product-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Supervisor - **Company:** Jack Henry & Associates, Inc - **Location:** Louisville, KY, United States (Remote available) - **Experience:** Expert - **Salary:** $50,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Staffing Software, Data Analytics - **Published:** July 14, 2026 - **Apply:** https://www.juju.com/job/00000000ggi2t9 ## About the Role High School Diploma/G.E.D., Minimum of six years of experience in call center, workforce management, scheduling or forecasting. Previous leadership experience. What would be nice for you to have: Bachelor's degree preferred. Advanced problem-solving and analytical skills; ability to interpret data and translate insights into actionable plans. Communication, facilitation, and interpersonal skills. Ability to manage competing priorities in a fast-paced environment. Strong attention to detail to ensure accurate, efficient schedules and minimize errors Leadership and accountability to set expectations, drive performance, and build team ownership Technical proficiency with workforce management tools and reporting systems Continuous improvement mindset to optimize processes, improve efficiency, and enhance team performance ## Description The Workforce supervisor leads the scheduling function for the Consolidated Contact Center, ensuring accurate and efficient alignment of workforce resources to operational demand. This role oversees a team responsible for building and managing daily associate schedules, including meetings, training, PTO, attendance, and exception handling. Working in close partnership with the forecasting team and Contact Center leadership, the supervisor ensures schedules support service level targets, operational priorities, and overall customer experience. This role leads a team of four Associates and is responsible for developing, standardizing, and continuously improving workforce scheduling processes, tools, and best practices. The supervisor drives operational excellence through data-informed decision-making, proactive planning, and continuous improvement initiatives. Success in this role requires strong cross-functional collaboration, team leadership, and the ability to influence outcomes that support broader organizational goals. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Louisville, KY; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $50,000 - 58,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: Ensure consistent and aligned workforce management and scheduling practices across multiple contact centers, driving standardization, efficiency, and scalability. Optimize service level performance by balancing staffing to meet contractual commitments while minimizing excess cost. Develop and continuously improve workforce processes, standards, and best practices in alignment with company policies; enable consistent execution through clear guidance and stakeholder education. Drive team performance and engagement through coaching, feedback, and formal performance management processes while fostering a culture of continuous learning. Ensure operational effectiveness by resolving escalated issues, supporting audit readiness, and translating insights into process and performance improvements. Occasional evening or weekend work may be required based on business needs, with advance notice provided when feasible. May perform other job duties as assigned., No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [The AI-Ready Workforce: Upskilling Lessons from the Real World](https://www.wearedevelopers.com/videos/100280-the-ai-ready-workforce-upskilling-lessons-from-the-real-world) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Building Security Champions](https://www.wearedevelopers.com/videos/193-building-security-champions) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)