> Markdown version of [/jobs/ext/1265885-helpdesk-technician-i](https://www.wearedevelopers.com/jobs/ext/1265885-helpdesk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician I - **Company:** Bowman & Company LLP - **Location:** Houston, TX, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Multitier Architecture, Microsoft Windows, Business Software, Virtual Private Networks (VPN), Microsoft Office, Enterprise Software Applications, ServiceNow IT Service Management - **Published:** July 14, 2026 - **Apply:** https://www.juju.com/job/00000000ggl1z2 ## About the Role + Self-reliance and ability to follow direction. + Ability to ask for additional clarification and assistance when needed. + Ability to work both independently and within a team environment. + Ability to work effectively with other departments and employees at all levels. + Highly motivated and problem-solving attitude. + Strong sense of urgency in responding to constituents. + Effective verbal and written communication skills, in person as well as on the telephone. + Strong work ethic, attention to detail, and commitment to quality. + Effective working relationship with internal leaders and peers, as well as external clients. Qualifications + High school diploma or equivalent required; associate degree in IT or related field preferred. + 0-1 year of experience in technical support, IT service desk, or related internship. + Basic knowledge of Windows OS, MS Office, and common business applications. + CompTIA A+, ITIL Foundation, or similar certifications preferred but not required. ## Description Provides first-level technical support to internal users by troubleshooting basic hardware, software, network, and account-related issues. This role ensures timely resolution of service requests, accurate documentation, and excellent customer support experience while escalating more complex issues to higher-level support teams as needed. Responsibilities Leadership and Direction + Follow established IT policies, procedures, and service standards. + Seek guidance from senior technicians or supervisors when dealing with unfamiliar issues. + Represent the IT department professionally in interactions with employees and vendors. At the Operational and Company Level + Monitor and respond to helpdesk tickets, emails, calls, and walk-ups. + Escalate unresolved issues to Tier II/Tier III/Tier IV support following escalation protocols. + Maintain accurate records of work performed in the IT ticketing system. + Deliver on-site IT support at the corporate office by directly assisting staff with troubleshooting and supporting conference rooms and studio equipment. Do the Work + Troubleshoot basic issues involving workstations, mobile devices, printers, applications, and connectivity. + Reset passwords, unlock accounts, and assist with MFA, VPN, and basic system access problems. + Install, configure, and update standard software packages and security tools. + Perform routine hardware setups including peripherals, reimages, and equipment refreshes. + Provide clear, user-friendly instructions and support to employees with varying technical skill levels. Success Metrics and Competencies, Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? 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