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# Technical Support Engineer (all genders)

- **Company:** IMS Nanofabrication GmbH
- **Location:** Wien, Austria (Remote available)
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Log Files, Technical Data Management Systems, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://at.indeed.com/viewjob?jk=ccfc879759f3224b

## About the Role

* Technical degree in Engineering, Physics, Mechatronics, Computer Science, or a related field
 * Strong analytical and problem-solving skills
 * Experience in technical support, troubleshooting, or a similar engineering role
 * Ability to interpret technical data, log files, and system performance indicators
 * Structured, independent, and customer-focused working style
 * Excellent communication skills and very good English proficiency
 * Willingness to participate in an on-call rotation
 * Ideally, experience in the semiconductor, high-tech, or manufacturing industry
 * Familiarity with ticketing systems and root cause analysis methodologies is an advantage
 * Experience working in international and cross-functional teams is a plus

## Description

You are passionate about solving complex technical challenges and supporting customers in a high-tech environment. As a Technical Support Engineer, you will analyze system performance, investigate technical issues, and work closely with engineering teams to deliver effective solutions., * Provide 2nd Level Support for complex technical issues and customer escalations

 * Analyze system data, logs, and performance metrics to identify root causes
 * Troubleshoot and resolve technical problems and system aborts
 * Create, maintain, and track support tickets
 * Collaborate with hardware, software, and engineering teams to drive issue resolution
 * Participate in on-call support and tool operation when required
 * Support process improvements, documentation, and training initiatives


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